Senior Food and Beverage Attendant

About the Role

The Senior Food and Beverage Attendant is responsible for ensuring smooth catering service operations within Qatar Airways Lounges by maintaining premium levels of food and beverage service and hospitality. This role is pivotal in delivering an outstanding customer experience through supporting daily lounge operations, catering to customer needs, upholding hygiene and safety protocols, and overseeing junior staff.

Key Responsibilities

• Manage and execute daily lounge operations according to Standard Operating Procedures (SOPs) to maintain consistent service quality.
• Anticipate and promptly respond to customer requirements, providing personalized food and beverage services.
• Lead daily team briefings and efficiently delegate tasks to other Food and Beverage Attendants aligning with lounge service objectives.
• Ensure availability of cutlery, beverages, and food supplies commensurate with forecasted customer traffic and lounge capacity.
• Oversee buffet and à la carte offerings for timely replenishment and proper presentation.
• Conduct spot checks on food temperature, cleanliness, and customer touchpoints to guarantee hygiene compliance.
• Handle customer feedback and complaints professionally to ensure customer satisfaction and loyalty.
• Coordinate with culinary, housekeeping, and facilities departments to uphold seamless lounge operations and rapid issue resolution.
• Maintain vigilant attention to customer comfort by offering assistance, refills, or alternatives proactively.
• Ensure VIP, First and Business Class travelers receive information about airline loyalty programs and personalized service following premium protocols.
• Keep accurate records of inventory use, wastage, and requisitions to promote operational transparency.
• Assist in training new Food and Beverage staff in service standards and customer engagement practices.
• Perform opening and closing duties for lounge areas including preparation, system checks, and cleanliness verification.
• Support the Lounge Supervisor in monitoring service timing to guarantee efficient delivery during peak hours and sustain the lounge ambiance as per brand standards.

Qualifications and Experience

• Minimum High School qualification coupled with at least 2 years of related occupational experience.
• Previous experience in hotel or airline lounge environments with a focus on food and beverage service.
• Strong customer service orientation with the aptitude to operate effectively in a multicultural environment.
• Proficiency in English communication.
• Teamwork skills with the ability to collaborate effectively in group settings.

Preferred Attributes

• Consistent professionalism aligned with Qatar Airways’ standards.
• A positive and enthusiastic demeanor towards customer service excellence.

About Qatar Airways

With humble beginnings featuring only four aircraft, Qatar Airways has evolved dramatically to manage excellent operations across twelve business sectors worldwide. The company fosters an environment where innovation and outstanding customer experiences are core values, emphasizing boundless ambition within a global community.

Additional Information

Closing date for applications is August 20, 2026.