Senior Butler - Raffles The Red Sea

About Raffles & Fairmont The Red Sea

Situated within Saudi Arabia's landmark Red Sea Project, Raffles & Fairmont the Red Sea offers guests access to two nature-centric resorts featuring 361 rooms, 11 unique dining venues including an overwater restaurant overlooking the Red Sea and mangroves, plus a spa facility. The Raffles The Red Sea resort embodies timeless elegance and sophisticated luxury, harmonizing the legendary personalized service of Raffles with the natural splendor and sustainability commitments of Red Sea Global, catering to the world's most discerning travelers.

Primary Responsibilities

• Deliver intuitive and seamless guest experiences from before arrival through to departure, including greeting VIPs and long-stay guests personally, conducting in-suite check-ins, and offering detailed suite briefings.
• Create exceptional, personalized experiences such as arranging private heritage tours, obtaining hard-to-secure restaurant bookings, and coordinating significant celebrations like anniversaries.
• Provide expert valet services including professional packing/unpacking, garment pressing, laundry management, and shoe shining meeting the highest luxury standards.
• Manage dining and social experiences within suites encompassing afternoon tea service, evening canapés, and exclusive meal presentations with meticulous attention to detail.
• Lead and supervise daily butler operations, efficiently allocate resources, and mentor junior butler staff to uphold the Raffles brand's values of charm, grace, thoughtfulness, and welcoming demeanor.
• Maintain detailed and up-to-date guest profiles capturing unique preferences and nuances to guarantee smooth transitions and continuity of service between shifts.

Required Qualifications and Skills

• Between two to five years of experience in luxury hospitality within 5-star or Forbes-rated establishments, with demonstrated expertise in butler or upscale guest relations roles.
• Possession of a diploma or degree in Tourism or Hotel Management from an accredited institution is typically required.
• Awareness and understanding of the expectations of international luxury travelers alongside sensitivity to local customs pertinent to the resort location.
• Fluency in English is essential; proficiency in additional languages is considered a valuable asset for serving a global clientele.
• Familiarity with property management software like Opera PMS and other task management systems.

Essential Personal Attributes

• Ability to cultivate authentic, warm, and professional relationships exemplifying emotional luxury in service delivery.
• Possess a creative, stylish, and resourceful problem-solving attitude characterized as the "Butler Did It" spirit.
• Maintain the highest standards of discretion and confidentiality, respecting guest privacy unwaveringly.

Additional Information

• In-depth knowledge of ultra-luxury guest expectations and alignment with brand standards.
• Experience in project coordination, scheduling, and document management, particularly within pre-opening phases, is mandatory.
• Prior involvement in pre-opening operations is required.
• Demonstrates proactive, anticipatory behavior with strong accountability and ownership of responsibilities.
• Exemplary grooming and personal presentation that aligns with luxury service standards.