Senior Business Analyst

About the Town of Whitby

The Town of Whitby is a rapidly growing community located in Durham Region within the eastern Greater Toronto Area. Positioned on Lake Ontario, it is the second largest municipality in the region with a population anticipated to increase from 140,000 to over 200,000 by 2031. Whitby features a mix of small-town charm and city amenities, including heritage downtowns, a vibrant marina, recreation activities, arts and culture, parks, and trails. The town is focused on sustainable growth, community improvement, natural and built environment protection, and urban intensification.

Whitby values collaboration, accountability, respect, and engagement, fostering a work culture where employees thrive and have meaningful impact on the community. The organization operates under a hybrid model empowering staff to perform their work from various locations as suited to their roles.

Role Overview

The Senior Business Analyst supports the Technology and Innovation Services division by bridging business requirements with technology solutions. Reporting to the Senior Manager of Digital Transformation, this role is integral in ensuring successful project delivery and process improvements by gathering and translating business needs, facilitating stakeholder coordination, and aligning outputs with organizational goals and architecture.

Key Duties

• Serve as liaison among business units, stakeholders, vendors, and IT teams to support strategic initiatives from inception through delivery while maintaining strong stakeholder engagement and service quality.
• Perform business analysis and project planning tasks including gathering, analyzing, documenting, and refining user requirements and business processes.
• Create formal documentation such as business process maps, requirements matrices, test cases, training content, and standard operating procedures by translating subject matter expert input.
• Collaborate with diverse teams including vendors, architects, and subject matter experts to design, implement, and support solutions that satisfy business and project requirements.
• Assist in project planning, execution, monitoring, and reporting using tools like schedules, budgets, risk and issue logs, stakeholder analysis, and status updates.
• Proactively research and analyze data to identify opportunities for process enhancements, guiding continuous improvement that adds business value.
• Support quality assurance and user acceptance testing processes by developing test plans, cases, and data, documenting outcomes, and escalating issues as needed.
• Integrate change management principles to help manage project and requirement changes and aid stakeholder adoption.
• Develop and deliver end-user training materials, guides, and support documentation for smooth implementation and transitions.
• Stay current with best practices and trends in business analysis, project management, IT service management, change management, and municipal service delivery.

Candidate Profile

The ideal candidate is a proactive, adaptable team player who thrives on managing diverse projects and priorities efficiently within a fast-paced environment. You are skilled at building strong partnerships, communicating effectively with both technical and non-technical audiences, and driving projects towards successful outcomes with tact and strategic thinking.

Qualifications

• A university degree in Business Administration, Engineering, Computer Science, Management Information Systems, or a related field, or an equivalent mix of education and experience.
• At least seven years of increasingly responsible experience in business analysis and project support within complex enterprise technology projects.
• Preferred certifications include CBAP, CCBA, or PMI-PBA. PMP or CAPM project management certifications are an advantage.
• Desirable certifications in ITIL 4 Foundation, Lean methodologies (Yellow/Green Belt), or change management (Prosci).
• Strong expertise in project management and business analysis methods and documentation, including requirements, process flows, testing, training, and reporting.
• Excellent research, analytical, problem-solving, and stakeholder engagement skills, capable of communicating complex concepts clearly.
• Ability to manage multiple competing priorities independently and collaboratively.
• Advanced skills with Microsoft Office suite and familiarity with Microsoft 365 tools such as SharePoint and Teams.
• Experience with visualization tools like Microsoft Visio and various project management methodologies including Agile, Scrum, Kanban, Lean, and Waterfall.

Compensation and Work Arrangement

• Salary range: $113,533 to $129,014 annually.
• Hybrid remote work model allowing up to 60% of job duties to be performed virtually.
• Standard working hours are Monday to Friday, 8:30 a.m. to 4:30 p.m., with some additional hours as necessary.
• Comprehensive benefits and pension packages designed to support both professional and personal needs.

Equal Opportunity and Accessibility

The Town of Whitby is an equal opportunity employer committed to diversity, inclusion, equity, and anti-racism. Applications from women and minority candidates are encouraged. The organization provides accommodations throughout the recruitment process in compliance with accessibility legislation to ensure barrier-free participation.