Scaled Customer Success Manager, UKI

About Us

Notion is an innovative AI-powered collaborative workspace designed to unify knowledge, projects, meetings, and AI tools in one integrated platform. Serving millions from individuals to large enterprises, Notion streamlines work and enhances clarity.

Our team, known as Notinos, acts as the first users of our platform, dedicated to crafting lasting solutions that humanize work and set new standards for collaboration in the AI era. We aim to automate routine tasks to allow customers more time for their core work.

Role Overview

We seek a Scaled Customer Success Manager to oversee a broad portfolio of EMEA clients. Core duties include onboarding customers, driving Notion adoption via customized consultations, trainings, and assistant programs, and executing wide-reaching outreach to key contacts. You'll collaborate closely with sales to encourage engagement and act as a product advocate to optimize customers’ workflows, expanding user engagement and seat growth. Proactively identifying underutilizing customers and crafting success plans is a critical part of the role. Your input will help shape overarching growth strategies.

Key Achievements

• Boost adoption and growth for a widely-loved versatile product used by global corporations, small teams, and individuals alike.
• Contribute to establishing the foundation of Customer Success at Notion, shaping effective sales-assisted practices.
• Act as a trusted product guide by delivering onboarding, training, and deep dives into use cases.
• Help guide product evolution through customer insights gained during engagements.
• Develop advanced skills while tackling impactful challenges in a fast-growing organization.

Required Qualifications

• A minimum of three years in a rapidly scaling software company, particularly in Customer Success or Account Management.
• Proven success managing a large client portfolio.
• Strong self-motivation and a commitment to team success.
• A growth-oriented mindset thriving in early-stage team environments.
• Passion for building relationships and helping clients solve business challenges.
• Adaptability to fast-changing industries and business landscapes.
• Curiosity toward AI and readiness to implement AI tools to improve work effectiveness.

Preferred Skills

• Experience creating Customer Success playbooks or processes.
• Background in managing scaled programs or outreach campaigns.
• Familiarity with Notion usage.
• Interest in data insights with prior use of Salesforce and Gainsight.
• Experience as an early employee in a fast-growing startup.
• Strong technical skills.

Compensation and Benefits

This position offers a highly competitive compensation package including cash salary, equity, and benefits. Expected total earnings on target range from €89,000 to €100,000 annually, dependent on location, role scope, and candidate experience.

Commitment to Diversity and Inclusion

We embrace candidates from diverse backgrounds and encourage those who may not meet every listed requirement to apply. We are an equal opportunity employer committed to fair hiring practices, inclusive of all legally protected characteristics, and provide reasonable accommodations during recruitment.

Use of AI

While deep AI expertise is not mandatory for this role, we expect all employees to be intellectually curious, experiment with AI, and incorporate it as a meaningful collaborator to enhance productivity and outcomes.