Resource Planning Analyst - Trust & Safety

About the Team

The Account Interaction & Search Safety Team is a focused and agile unit dedicated to protecting user engagements across Account, Search, Comment, and Messaging functionalities. Their key objective is to swiftly respond to evolving safety concerns by optimizing workflows, streamlining operations, and fostering collaboration across teams to address risks proactively.

Role Overview

The planning group is responsible for ensuring that safety operations have appropriate resourcing, are efficient, and prepared for future demands. By aligning workforce availability with business requirements, managing both vendors and internal team capacities, and adapting to real-time changes, the team plays a crucial role in maintaining service standards, productivity, and scalable safety operations in the long run.

Key Responsibilities

• Manage resource allocation for the team, ensuring optimal placement of personnel in the right timeframes and locations to support smooth operation and enhanced efficiency.
• Collaborate closely with product teams and downstream operations to set planning parameters and coordinate responses to sudden and unforeseen resource demands.
• Utilize data to evaluate operational outcomes and track important metric trends, consistently identifying and pursuing areas for process optimization.
• Drive process improvements to refine resource planning techniques, promoting scalability across varied business scenarios and stakeholder groups.
• Oversee capacity planning and delivery schedules, employing data modeling to test different allocation scenarios and aid decision-making.
• Work cross-functionally to enhance capacity monitoring and reporting tools for greater utility and effectiveness.
• Excel in a fast-changing environment while maintaining resilience and ownership to navigate complex challenges effectively.

Qualifications

• Possess a Bachelor’s degree or higher in a relevant discipline such as Business Analytics, Economics, Statistics, or related fields.
• Have at least 3 years of pertinent experience, including resource management, data analysis, or strategic planning roles.
• Demonstrate strong skills in data analysis, particularly advanced Excel proficiency.
• Exhibit meticulous attention to detail, capable of working with large datasets and uncovering nuanced insights.
• Possess robust cross-functional communication and stakeholder management abilities, able to independently formulate strategies and align various parties towards common objectives.

Preferred Credentials

• Experience with SQL and additional data analysis software.
• Familiarity with multinational or global work environments.
• Background in BPO, social media, or call center environments considered an advantage.
• Exposure to extensive operations planning is a plus.

Special Considerations

This role involves exposure to potentially distressing content such as bullying, hate speech, child safety issues, depictions of harm to self or others, and animal harm. Candidates should be aware of the psychological and emotional demands intrinsic to trust and safety roles.

The company prioritizes employee wellbeing, offering comprehensive programs to support physical and mental health throughout an employee’s tenure, fostering a collaborative and person-centered approach.

About the Company

The company is a leading platform for short-form mobile videos with a global presence, including headquarters in Los Angeles and Singapore. It focuses on inspiring creativity, bringing joy, and connecting users worldwide through innovative content.

Why Join

Joining means becoming part of a diverse, global team committed to creativity and impactful innovation in a fast-growing technology company. Employees experience ongoing learning opportunities, strong collaboration, and a resilient culture that embraces challenge and growth.

Diversity & Inclusion

The organization is dedicated to fostering an inclusive environment where employees’ diverse talents and perspectives are valued. The company actively promotes diversity and strives to reflect the varied communities it serves through its workplace culture.