Reservations Sales Agent - Groups

About Staycity Group

Staycity Group combines two prominent aparthotel brands, Staycity Aparthotels and Wilde Aparthotels, dedicated to providing modern and adaptable hospitality. The group's mission across its properties and support teams is to deliver outstanding guest experiences while fostering a supportive and inspiring workplace for its team.

As part of a rapidly growing hospitality enterprise in Europe, Staycity values curiosity, ambition, teamwork, kindness, and respect. They embrace diversity and inclusivity, encouraging employees to bring their authentic selves to work as they believe that exceptional hospitality stems from a motivated and appreciated workforce.

Role Overview

Staycity is seeking a Reservations Sales Agent with a preference for candidates experienced in Groups. This full-time permanent role is based at the Dublin Head Office. The successful candidate will join Europe's leading aparthotel provider's reservations team, characterized by a dynamic, fast-moving, collaborative, and employee-focused culture. Fluency in English is essential, and candidates who also speak French or German are particularly encouraged to apply.

Key Responsibilities

• Handle and process incoming sales and reservation requests from multiple channels.
• Respond promptly and efficiently to inquiries from customers and travel agents.
• Manage bookings, modifications, and confirmations, including for group reservations.
• Collect and qualify sales leads for city-based Sales Managers, facilitating calls and meetings when appropriate.
• Provide daily sales reports and track performance metrics.
• Occasionally conduct sales research to support lead identification and development efforts for the sales team.
• Ensure superior customer service as the initial point of contact to make the customer experience smooth and welcoming.

Candidate Profile

• Exceptional spoken and written English skills are mandatory.
• Familiarity with Microsoft Word and Excel is required; experience with Opera PMS is an advantage.
• Strong customer service aptitude with excellent telephone communication skills.
• Organized, goal-oriented, and capable of prioritizing workloads effectively.
• Ambitious individual who thrives in a fast-paced and evolving setting.

Benefits

• Paid family leave available after one year of service.
• Flexible scheduling options to accommodate work-life balance.
• Generous holiday entitlement.
• Employer-matched pension contributions.
• Health and dental insurance coverage.
• Performance-related bonus program linked to company values and property goals.
• Discounted accommodation rates for staff, their families, and friends.
• Employee referral incentives for successful hires.
• Cycle to work scheme promoting wellness and sustainability.
• Support for continued education to enhance skills.
• Two paid volunteer days annually.
• Employee Assistance Program providing support for employees and their families.