Receptionist

About the Role

Land Sterling is inviting applications for a Receptionist position to become the primary welcoming presence for clients, visitors, and internal employees. This role demands exceptional organization and professionalism to ensure seamless front desk operations and contribute to an efficient office atmosphere. Preference will be given to candidates experienced in real estate.

Key Responsibilities

• Serve as the initial point of contact for all visitors, clients, and staff by providing a polished, professional, and inviting reception atmosphere.
• Manage incoming telephone calls, accurately take messages, and direct inquiries appropriately.
• Warmly greet visitors and guide them to correct departments or meeting locations.
• Handle client and public questions with poise and professionalism.
• Control visitor access in compliance with security policies.
• Maintain awareness of staff availability to facilitate communications.
• Keep the reception area immaculate, well-organized, and professionally maintained.
• Perform general administrative tasks including document handling, correspondence, filing, appointment scheduling, and calendar management.
• Coordinate meeting room reservations and catering as required.
• Monitor office supplies and equipment status; report maintenance issues promptly.
• Arrange travel bookings such as flights and hotel accommodations when necessary.
• Input and maintain accurate lead data in the company’s sales portal.
• Verify lead information accuracy and coordinate follow-up details with the sales team.
• Keep organized records of leads for effective tracking and reporting.

Qualifications and Skills

• At least 5 years of experience in receptionist, front office, or similar client-facing roles.
• Background in a corporate environment is preferable.
• Experience in the real estate sector is advantageous.
• Impeccable professional appearance and demeanor.
• Outstanding verbal and written English communication skills.
• Excellent interpersonal and customer service abilities.
• Capability to juggle multiple priorities efficiently in a fast-paced setting.
• Strong attention to detail with excellent organizational skills.
• Familiarity with CRM software, databases, or lead management tools is beneficial.
• Proficient in Microsoft Office applications including Word, Excel, Outlook, and PowerPoint.
• Comfortable with using digital administrative and database platforms.

Personal Attributes

• A positive and enthusiastic attitude with a client-focused approach.
• Highly organized, detail-conscious, and proactive while adhering to company procedures.