Product Support Technician

About the Role

Konecranes is dedicated to delivering excellent customer experiences, driven by a passionate and diverse team. Our company values diversity as a cornerstone for our growth, encouraging an inclusive environment where everyone can be themselves. We operate globally in three business areas: Service, Industrial Equipment, and Port Solutions.

Konecranes Lift Trucks, part of the Port Solutions division, is a worldwide leader in container handling equipment. Our product range includes heavy-duty lift trucks that feature robust engineering, intelligent technology, and dependable performance to support customers at ports, terminals, logistics centers, and industrial sites globally.

We are seeking a Product Support Technician to join our team based in Dubai, to enhance our technical capabilities across the Middle East and Africa region.

Key Responsibilities

• Enhance the technical expertise and product knowledge within the dealer network.
• Deliver training and guidance to dealers on assembly and commissioning processes for Konecranes Lift Trucks and Liftace products.
• Conduct assembly, commissioning, and inspection activities as required.
• Provide both classroom and practical technical training for customers and dealers.
• Train operators and technicians on safe operation, product functions, and maintenance procedures.
• Offer troubleshooting support through on-site visits and remote communication (phone and email).
• Oversee field operations to ensure adherence to safety, quality, and operational standards.
• Confirm products meet technical specifications and quality standards.
• Report non-conformities and technical issues clearly and in a standardized way.
• Visit customers and dealers to offer technical advice and support product optimization.
• Ensure proper understanding and application of the Konecranes Warranty Policy.

Qualifications

• A degree in Mechanical, Electrical, or a related Engineering discipline.
• Experience working with heavy equipment, material handling, or industrial machinery.
• Strong skills in troubleshooting and diagnostics.
• Previous experience in technical training or field service is advantageous.
• Customer-focused attitude combined with excellent communication abilities.
• Willingness to travel extensively across the Middle East and Africa region.

Location and Work Setup

Position based in Dubai, involving frequent regional travel. The role follows a hybrid work arrangement.

Additional Information

We provide an engaging and challenging position within a truly global and culturally diverse company. Opportunities for career growth exist alongside a supportive, skilled team operating at the corporate level.

Our employee benefits include a flexible working environment adapted to personal circumstances, performance-based incentives, health insurance, end-of-service benefits as per UAE labor laws, and participation in an employee stock ownership program.

Please note: Relocation assistance is not provided. Only candidates currently residing in the country with valid work authorization will be considered.

Konecranes is committed to fair treatment for all employees and applicants, ensuring a workplace free from discrimination.