Process Assistant - Learning & Development

About the Role

At Amazon, the mission is to be Earth’s most customer-focused company, where customers can find anything they desire online. We employ some of the brightest minds and foster a work culture that emphasizes continuous innovation and customer experience enhancement. Every day presents new challenges that require creative and simple solutions.

This role, Process Assistant in Learning & Development, is a crucial position based in Bangalore, dedicated to ensuring that customer orders are delivered promptly and meet quality standards. The position demands overseeing a largely manual process involving many associates, where you will mentor and guide the team to uphold safety and quality norms and adhere to standardized workflows.

Key Responsibilities

• Manage daily shift operations effectively.
• Handle administrative tasks related to associate management.
• Allocate work tasks to associates appropriately.
• Monitor and mentor associates focusing on productivity, quality, and safety standards.
• Track progress of order counts and address problems in work queues.
• Ensure shift quality and develop action plans to address issues.
• Develop and execute training and development plans for associates.
• Perform daily 4M (Man, Machine, Material, Method) and 5S audits at designated workstations.
• Act as a stand-in for the Area Manager when required.

Requirements

• At least one year of hands-on experience with Microsoft Office tools, including Word, Excel, and Outlook.
• Minimum education of high school diploma or equivalent.

Additional Information

Our inclusive workplace empowers all employees to achieve optimal results. Accommodations are available for applicants with disabilities throughout the hiring process. If assistance is required or for more information, candidates are encouraged to contact the recruiting team directly.

Company identification: ASSPL - Tamil Nadu - D31.