Personal Lines Administrator

About Gallagher

Gallagher helps organisations manage risk so they can grow with confidence, lead effectively, and keep innovating. The company offers a digital environment designed to make client engagement easier, supported by consulting tools and data analytics that give a broad view of the risk landscape. The culture is built on collaboration, honesty, curiosity, and ownership, with a focus on doing the right thing and making a meaningful difference for clients.

Role Overview

Gallagher Ireland, part of the Arthur J. Gallagher Group, is hiring a Personal Lines Administrator for its Wexford or Kilkenny office. This is a permanent, full-time position within one of the world’s largest insurance brokerage groups. The business has more than 100 years of combined insurance experience in Ireland and provides personal, business, and financial insurance solutions tailored to customer needs.

As part of a global organisation operating in more than 130 countries with over 56,000 employees, the team is focused on high-quality service, specialist insurance advice, and continuous improvement.

What You Will Do

• Provide day-to-day administrative assistance to the Personal Lines team.
• Support the preparation, issue, and processing of personal lines policies, renewals, and endorsements.
• Keep customer information accurate, current, and confidential.
• Respond to queries from clients by phone, email, or in person, covering policy information, claims, and billing support.
• Liaise with providers to secure quotations, process policy changes, and resolve data or document discrepancies.
• Help prepare reports, presentations, and documents for client meetings.
• Track outstanding customer requirements and follow up to ensure tasks are completed on time.
• Assist with claims handling by collecting supporting documents and coordinating with relevant contacts.
• Work in line with company procedures, industry rules, and legal obligations.
• Take part in team discussions and contribute ideas for improving processes.

What You Bring

The ideal candidate will have strong office administration experience in a busy environment, along with excellent communication and organisational ability. You should be comfortable handling multiple priorities, working in a customer-focused setting, and keeping a close eye on detail. A proactive, enthusiastic, and collaborative approach is important.

Proficiency in Microsoft Office is required, and experience with Applied software would be an advantage.

Benefits

• Competitive salary.
• At least 23 days of annual leave for full-time employees, pro-rated for part-time staff.
• An additional 3 days of leave for volunteering.
• Defined contribution pension scheme with employer contributions.
• Life insurance equal to 4 times basic annual salary.
• Income protection covering up to 75% of annual income.
• Family-friendly policies.

Additional Information

This role is based in either Wexford or Kilkenny and requires on-site work. It is a full-time, permanent opportunity. Gallagher also notes that its benefits may vary by job level, with higher levels receiving enhanced benefits.