People Operations & Office Coordinator

About Coucou French Classes

Coucou is a French language school dedicated to adult learners, offering both in-person sessions at our Soho facility and online courses. Over the last ten years, we've developed a unique teaching methodology complemented by a vibrant community, cultural workshops, events, and a digital platform called 6pm in Paris for cinematic, on-demand French education.

Our philosophy centers on making language learning an integral, enjoyable part of everyday life, akin to reading, traveling, or cooking. For us, mastering French serves not merely as a goal but as a means to cultivate confidence, foster connections, and enrich life experiences.

Role Overview

This position manages the daily administrative and people operations tasks within the company. You will be the go-to person for team members with administrative queries and ensure the team is well-supported to perform optimally. The role operates on a hybrid basis with four days working onsite in Soho and Fridays working remotely.

Key Responsibilities

• Assist in recruitment by screening applicants and organizing interviews.
• Facilitate new hire onboarding by sending contracts, creating accounts, and conducting onboarding sessions.
• Support employees throughout their tenure including managing performance review procedures, integration periods, and updating offers.
• Manage employee offboarding processes.
• Execute bi-weekly payroll and oversee semi-monthly payroll activities under company owners’ supervision.
• Process payments for contractors, vendors, and other invoices.
• Maintain office supplies and ensure smooth office operations.
• Perform light bookkeeping tasks such as transaction categorization and cleanup; monthly reconciliation remains with partners.
• Assist in preparing tax documents.
• Oversee the general inquiry email inbox.
• Provide occasional support for event planning.
• Contribute to various other administrative duties as needed.
• Act as the first contact point for payroll and policy questions, addressing queries directly or escalating as necessary.
• Conduct both formal and informal regular check-ins with team members.
• Communicate emerging themes, issues, or early concerns to company partners.

Candidate Profile

• Minimum of 2 years’ relevant experience.
• Demonstrates curiosity, proactive learning capability, and adaptability to change.
• Strong interpersonal skills to read situations and be a dependable contact person.
• Maintains discretion handling confidential information.
• Exhibits sound judgment distinguishing matters to handle independently versus those to escalate.
• Detail-oriented with consistent organizational skills.
• Experience with HRIS systems such as Rippling and/or applicant tracking systems.
• Willingness to question existing procedures and propose enhancements.
• Enjoyment of a collaborative small team environment where everyone contributes broadly.
• Familiarity with French culture and multicultural work settings.
• Knowledgeable of New York employment regulations.
• Interest or certification in Human Resources, such as SHRM or working toward one.

If you believe in our mission and feel you can add value, but do not meet every criteria, we encourage you to apply.

Benefits

• Collaborative team environment within a mission-driven company led by founders.
• Opportunities for role expansion and professional growth.
• 25 days of paid vacation annually (including two weeks’ company closure at year-end).
• Three personal leave days per year.
• Sick leave provisions.
• Transportation cost reimbursement.
• Complimentary French classes for the employee and conversation classes for a guest.

Compensation

The salary range for this position in New York City is between $58,000 and $62,000 per year.