Pay Support Officer

Role overview

This is a full-time opportunity within NHS Blood and Transplant’s busy Pay Support team in England. The role suits someone who enjoys delivering a strong customer experience, works carefully with sensitive payroll information, and is comfortable handling deadlines and pressure.

The team processes pay for more than 6,500 employees every month, so the position plays an important part in keeping employee records accurate, ensuring correct payments and deductions, supporting expense processing, and dealing with queries and overpayments.

What you will do

• Keep employee master records current in ESR, including personal and pay details, while making sure the information matches operational needs.
• Provide operational and user support for systems so that expenses and attendance data are processed accurately and on time.
• Coordinate system data to meet statutory rules and deadline requirements.
• Organise and manage your own workload efficiently and within required timeframes.
• Carry out complex calculations, handle enquiries, and give information or guidance when needed.

Experience and knowledge needed

The role requires someone with strong attention to detail, a proactive approach to customer care, and enthusiasm for helping improve services. You should understand ESR, NHS terms and conditions, and how to work effectively while under pressure.

Useful background knowledge includes DWP, PAYE, and benefit-in-kind processes, procedures, and regulations, along with NHS Terms and Conditions 2018 and Medical and Dental terms and conditions, or the relevant successor bodies.

Qualifications

You should have GCSEs, or an equivalent qualification, in English Language and Mathematics. A commitment to ongoing learning and professional development is also expected.

About NHS Blood and Transplant

NHS Blood and Transplant is part of the NHS and supports life-saving work across the UK through blood, blood products, organs, tissues, and stem cell donation. The organisation describes its culture through three core values: Caring, Expert, and Quality. It also aims to build an inclusive workplace that reflects the communities it serves.

What the organisation offers

• Flexible working arrangements where the role allows, with flexibility discussed individually.
• Annual leave of 27 days plus bank holidays, pro rata for part-time staff, rising to 29 days after 5 years and 33 days after 10 years of service.
• Access to the NHS Pension Scheme, a defined benefit pension arrangement.
• A learning-focused environment with the Thrive programme supporting personal and professional development.
• Wellbeing support including occupational health, an employee assistance programme, wellbeing resources, and workplace adjustments where possible.

Recruitment process and other information

This vacancy cannot offer visa sponsorship. Applicants must already have another way to prove their right to work.

The closing date is 23:59 on Sunday 12 July 2026, although the vacancy may close earlier if a large number of applications are received.

The selection process includes one in-person interview and a test. Interviews are expected to take place on Monday 27 July 2026 or Tuesday 28 July 2026, subject to confirmation.

For informal enquiries, contact Leanne Leech, Pay Support Deputy Manager, by email at leanne.leech@nhsbt.nhs.uk.