Partner Relationship Representative

About Viva.com

Viva.com is a pioneering Tech Bank in Europe dedicated to businesses, transforming omnichannel payment acceptance by providing card issuing, loans, and deposit accounts across Europe. Licensed by the Bank of Greece and operating under the EU FOS system in 22 countries, Viva.com delivers seamless financial services. It leads with Tap on Any Device technology, enabling payment acceptance on any device or without a device, and offers a comprehensive business solution platform integrating over 450 technology partners in the software and hardware sectors, connecting to local payment schemes and alternative payment methods.

Role Overview

The Partner Relationship Representative will manage and support Viva.com's indirect partnership program in Ireland, specifically from the Sandyford Dublin office. The representative ensures new partners onboard, verify, and activate merchants effectively while driving merchant acquisition and revenue growth through POS, EPOS, or integrated payment solutions.

Key Responsibilities

• Support partners during merchant onboarding, verification, and activation processes.
• Identify and approach potential new partners to expand the collaboration network.
• Handle partner issues by escalating unresolved concerns through appropriate case management.
• Act as the primary contact point for partners, maintaining strong communication.
• Promote production and expansion within the indirect team framework.
• Engage with AI-enhanced tools and environments, demonstrating interest in AI-driven solutions.

Candidate Requirements

• A minimum of 2 years' experience collaborating cross-functionally to improve partner relations and business results.
• Aptitude for recognizing business opportunities and technological value within commercial solutions.
• Strong stakeholder engagement abilities and confidence in interacting with diverse audiences at various levels.
• Capability to work autonomously as well as collaboratively on simultaneous projects.
• Proficient English communication skills at a business level.

Benefits

• Competitive salary aligned with experience.
• Performance-related bonus based on personal and team achievements.
• Private health insurance coverage.
• Exposure to the latest payments technologies in a cutting-edge, innovative company.

Additional Details

This full-time position requires working from the Sandyford office in Dublin, Ireland.