- Deneyim
- 1+ yıl
- Maaş
- —
- Açılışlar
- 1
- Yayınlandı
- 14 saat önce
- Çalışma modu
- Evden çalışma
- Uygunluk
- Candidates with at least 1 year of remote sales and customer support experience, plus prior e-commerce exposure, can apply. The role is remote and based on the ability to work in a fast-paced online customer service and sales environment.
- Sürdürmek
- Başvuru yapılması gerekmektedir.
İş tanımı
Role overview
TalentPop App is hiring a remote Brand Concierge focused on e-commerce sales and order assistance. In this role, you will support customers throughout their buying journey, help recover missed revenue, and provide a polished, personalized service experience that strengthens trust and long-term loyalty.
This opportunity is suited to someone who enjoys sales-driven customer interactions, works well in e-commerce settings, and can turn support conversations into successful conversions and repeat business.
Application instructions
This position requires a fast-track application process. To be considered by the recruitment team, candidates must select Brand Concierge when choosing the role and must enter the application code ESOS exactly as requested. Applications that do not follow both steps will not be reviewed.
Key responsibilities
- Handle customer conversations over chat, email, phone, and SMS to support orders, answer product questions, and manage post-purchase needs while keeping conversion and satisfaction in focus.
- Look for chances to increase order value through upselling, cross-selling, and bundled product suggestions.
- Support retention activities such as subscription recovery, win-back outreach, and abandoned cart follow-up.
- Assist with tracking orders, returns, exchanges, and cancellations when these can still help save the sale or maintain the relationship.
- Deliver every interaction in a brand-aligned, concierge-style manner with a personalized touch.
- Keep customer information updated and surface useful trends or insights that can improve sales strategy and the end-to-end customer experience.
- Work with internal teams to apply feedback and improve processes tied to conversion and customer support.
Required background
- Minimum 1 year of remote or online experience in sales and customer support.
- Prior experience in e-commerce is needed, especially in areas such as upselling, cross-selling, abandoned cart recovery, subscription support, win-back handling, post-purchase service, or product bundling.
- Strong persuasive communication skills and the ability to build rapport, influence decisions, and close opportunities.
- At least 1 year of customer service experience through phone, email, or chat is required; sales experience in e-commerce is considered an advantage.
- Experience with Shopify, CRM systems, or customer engagement tools is beneficial.
- Self-driven, target-oriented, and comfortable working in a fast-moving remote environment.
Technical setup
- A personal PC or laptop with an i5 processor or above.
- Reliable internet with a minimum of 25 Mbps upload and download speed.
- A quiet and professional workspace suitable for taking calls.
Why this role stands out
- Opportunity to earn commissions and annual raises based on performance.
- Paid time off is provided.
- Health coverage through HMO or a monthly health stipend.
- Performance and recognition bonuses for strong results.
- Permanent work-from-home arrangement.
- Supportive team environment with room to grow.
Additional details
The role is based in Kingston, Kingston, Jamaica, and is set up as a full-time remote position.
No salary, stipend, start date, duration, or vacancy count was specified in the source information.