Luxury Sales Specialist

About Angara E-Commerce Pvt. Ltd.

Established in 2007, Angara E-Commerce Pvt. Ltd. is a premier luxury jewelry e-commerce brand and subsidiary of the US-based Angara Inc. Headquartered in Los Angeles, Angara has evolved into a global leader in handcrafted colored gemstone and diamond jewelry, serving customers in over 65 countries. The company maintains offices in the US, Bangkok, Australia, Canada, UK, and India (Jaipur).

Angara has garnered multiple accolades including Newsweek's No.1 Online Jeweler in the US in 2020, a 5-year consecutive listing among the “Best Online Shops,” the 2024 Business Intelligence Group BIG Innovation Award for its 'Create with Angara' platform, and top positions on Fast Company’s Most Innovative Companies 2024 Retail list. It also holds the Bizrate Insights Circle of Excellence Award for four years running, Business Intelligence Excellence in Customer Service 2023, an A+ Better Business Bureau rating, and a Trust Pilot score of 4.5/5.

Role Overview

We are hiring an energetic Retail/Online Sales Specialist to engage with both existing customers and prospective leads based in the USA. The specialist will be responsible for fostering trust, cultivating relationships, encouraging repeat purchases, and converting potential clients into devoted Angara customers by delivering empathetic and consultative sales interactions.

Key Responsibilities

• Conduct outbound calls to existing clients to upsell, cross-sell and promote loyalty programs.
• Engage with prospective leads acquired through SEM, social advertisements, referrals, and brand campaigns.
• Gain thorough knowledge of Angara's products and customization choices to offer personalized recommendations.
• Manage high-value customer communications with professionalism and empathy.
• Work closely with CRM and marketing teams to implement outbound sales campaigns.
• Maintain comprehensive records of interactions and results in CRM tools.
• Achieve and surpass KPIs including conversion rates, repeat revenue share, and average order value increases.
• Relay customer feedback to marketing, product development, and operations teams.

Candidate Profile

• Minimum of 5 years’ experience in outbound sales, preferably within luxury or high average order value environments.
• Background in outbound sales, inside sales, or luxury customer service roles.
• Proven ability to establish rapport, advise clients, and effectively influence purchasing decisions.
• Comfortable handling high-ticket sales interactions with average orders exceeding $1,000.
• Proficient with CRM software, call management tools, and sales reporting dashboards.
• Demonstrates resilience to rejection and tenacity to follow up effectively.
• Understanding of US customer expectations and purchasing behaviors.
• GIA or IGI certification is an advantage.

Interview Process

The selection includes four steps: 1) AI interview; 2) Customer Experience interview via video call; 3) Human Resources interview via video call; and 4) Discussion with Director via video call.

Additional Information

This is a fully remote, contract position based in the USA market. Please note Angara does not provide visa sponsorship.