Logistics Coordinator

Company Overview

Hardev Enterprises is seeking a dedicated Logistics Coordinator to manage and streamline their Delhivery Courier Panel operations from their Jwalapur, Haridwar office located in Uttarakhand.

Role Summary

This position involves the independent and professional handling of the Delhivery Courier Panel with a strong focus on operational efficiency and accuracy. The candidate will work exclusively from the office, ensuring timely and accurate management of delivery activities, claims, and shipments.

Working Hours and Location

• Office Location: Jwalapur, Haridwar, Uttarakhand
• Working hours: 9:00 AM to 7:00 PM daily
• Weekly workdays: 6 days per week
• Weekly off day: As per company policy

Responsibilities

• Daily monitoring and follow-up of NDR (Non-Delivery Report) shipments by contacting customers to verify delivery details and update accurate status on the Delhivery panel.
• Enhancing delivery performance by increasing successful deliveries from approximately 85% to 95% by tracking daily shipments, identifying problem PIN codes or hubs, and coordinating timely re-attempts.
• Managing RTO (Return to Origin) packets: tracking, verifying status, identifying irregularities or fake attempts, coordinating the claims process for damaged or missing products.
• Raising and regularly following up on claims related to lost, damaged, tampered, or missing shipments, including preparing and submitting all required documentation.
• Addressing weight discrepancies by raising weight dispute tickets and managing claims related to incorrect shipping charges or weight measurements.
• Maintaining the integrity and accuracy of all panel updates, shipment remarks, and managing support tickets to ensure no pending issues go unresolved.
• Coordinating directly with the operations, management, warehouse teams, and external Delhivery support to resolve shipment and delivery issues promptly.
• Preparing and sharing daily, weekly, and monthly reports on delivery performance, pending cases, claims, and financial adjustments with management.
• Ensuring adherence to office attendance, discipline, and confidentiality protocols throughout all operational duties.

Compensation Structure

The monthly salary will range from ₹12,000 to ₹40,000 based on the candidate’s performance, accuracy, claim handling skills, and delivery results. Salary increments are linked to measurable improvements in delivery percentages, claim management, attendance, and discipline. This role emphasizes performance over fixed salary increments.

Additional Notes

• This is a strictly office-based role; remote work is not applicable.
• Immediate joining candidates will be given priority.
• This role does not involve sales calling, product selling, or order booking activities.