Internal Loss Adjuster - Property and Masterpiece Claims

About the Role

We are looking for a skilled Internal Loss Adjuster to join our Property and Masterpiece claims team. This role focuses on managing high-end residential property claims with professionalism and detailed attention to customer experience. The ideal candidate will serve as a key contact for customers, brokers, service providers, and internal teams, ensuring claims are processed with fairness, expertise, and timeliness.

Key Responsibilities

• Represent the company during customer visits to collect necessary claim information.
• Assess damages and determine claim amounts accurately.
• Prepare formal reports that follow best practice and claim handling protocols.
• Establish and maintain strong relationships with brokers to enhance trust in our claims services.
• Participate in Masterpiece market meetings and assist in training or presentations when needed.
• Coordinate with builders, jewellers, restoration firms, and other service providers.
• Spot and address potential fraud and subrogation issues.
• Support the wider Property claims team in handling various claims.
• Engage all relevant stakeholders to smoothen the claims process.
• Organize and manage your workload and schedule efficiently.
• Be prepared for domestic travel, including during emergency or catastrophe events.
• Consistently promote and demonstrate the company's claims value proposition.

Candidate Profile and Requirements

• Strong communication skills, both written and verbal.
• Relevant tertiary qualification such as from ANZIIF or equivalent.
• Minimum of 3 years' experience as a loss adjuster.
• At least 2 years managing property claims specifically.
• Excellent customer service orientation.
• Ability to negotiate and influence effectively.
• Confidence interacting with diverse stakeholders including affluent clients and tradespeople.
• Proficient in Microsoft Word and Excel, capable of compiling clear claim documentation.
• Good understanding of structural building concepts.
• Strong self-direction and time management capabilities.
• High attention to detail and accuracy in all tasks.

Preferred Qualifications and Experience

• Experience managing claims for high-net-worth individuals or high-value homes.
• Background in creating and delivering training materials.

Why Work With Us

Joining this team means becoming part of an environment that prioritizes expertise, integrity, and exceptional service delivery. You will have the opportunity to influence the claims experience positively while supporting a respected industry leader committed to excellence.