Housekeeping Supervisor

About the Company

Join Pullman Hotels & Resorts, a proud member of the Accor group that hosts over 45 brands, 5,500 hotels, and 10,000 restaurants worldwide. Here, you embody the Heartist® philosophy, embracing commitment, creativity, and adaptability to create lasting and positive experiences for guests, colleagues, and the planet. Joining us means being part of a vibrant hospitality vision that promotes responsible tourism and numerous career growth opportunities.

Role Overview

As a Housekeeping Supervisor, you will be accountable for maintaining the cleanliness and upkeep of guest floors, public spaces, and back-of-house areas to high standards. You will oversee the housekeeping team, ensuring efficient daily operations and replenishment of guest amenities. Your leadership will optimize productivity through effective scheduling, resource allocation, and process improvements to uphold departmental excellence.

Key Responsibilities

• Oversee and uphold standards in guest areas, public spaces, and back areas.
• Manage, direct, and supervise housekeeping staff effectively.
• Keep guest supplies refilled and available at all times.
• Enhance work efficiency by planning schedules and allocating resources optimally; recommend and implement improvements in methods and equipment.
• Ensure adherence to periodic cleaning schedules within the team.
• Respond quickly and efficiently to guest needs to elevate satisfaction levels.
• Conduct routine room inspections and maintain accurate room status records.
• Comply with all health, safety, and hygiene regulations of the hotel.
• Inform staff daily about priorities to personalize guest service.
• Perform any other management-assigned duties as required.

Qualifications and Skills

• Minimum of 2 years experience in a similar supervisory role within 5-star hotels.
• Previous work experience in luxury or upscale hospitality settings is desirable.
• Demonstrated strong guest relations skills and problem-solving capabilities.
• Ability to perform effectively in a fast-paced and high-pressure environment.
• Excellent teamwork skills and the capacity to collaborate cohesively with colleagues.

Additional Information

Accor is committed to fostering diversity and inclusion, encouraging recruitment and promotion of candidates from varied backgrounds. By joining, you enter more than just a workplace—you experience a supportive environment that nurtures your growth and passion for hospitality. The company encourages creativity, challenges conventional norms, and is a welcoming space for all who wish to advance their careers with purpose and pride.