House Keeping Manager

Role overview

Kendwa Rocks Beach Hotel in Kendwa, Zanzibar is looking for a seasoned, practical, and highly organized Housekeeping Manager to oversee one of the property’s most important operational departments. The role focuses on maintaining outstanding standards of cleanliness, appearance, hygiene, and upkeep across guest rooms, public spaces, beach areas, and laundry services.

The selected candidate will manage a sizable team, refine daily operating processes, uphold rigorous quality controls, and coordinate with other hotel departments to ensure a consistently excellent guest experience.

Areas covered

• Guest rooms
• Public spaces
• Beach areas
• Laundry operations
• Linen and uniform control
• Housekeeping stores
• Cleaning equipment
• Housekeeping team management
• Lost and found handling
• Housekeeping administration

Key responsibilities

• Direct, oversee, recruit, train, and assess housekeeping staff, including shift planning and staffing allocation.
• Make sure guest rooms are cleaned, checked, and ready to the required hotel standard, including VIP rooms, deep-cleaning plans, and room turnaround.
• Keep reception, lobby, restaurants, bars, corridors, pool zones, staff areas, offices, and event venues in excellent condition.
• Take ownership of beach presentation, including furniture, walkways, towels, waste control, and overall appearance.
• Run all laundry activities, covering linen, guest laundry, uniforms, beach towels, chemicals, equipment, and quality checks.
• Maintain tight control over linen and uniform stock, including replacements, repairs, and inventory counts.
• Carry out daily inspections of rooms, common areas, laundry, and beach spaces, and ensure corrective action is taken when needed.
• Spot maintenance concerns early and coordinate repairs with the Maintenance team.
• Handle guest requests and complaints in a professional manner while working to improve satisfaction levels.
• Oversee housekeeping stock, purchasing, and inventory control.
• Prepare and monitor the department budget while keeping costs in check without lowering standards.
• Ensure compliance with all health, safety, hygiene, and environmental requirements.
• Support eco-friendly practices such as water saving, recycling, and responsible chemical use.
• Produce operational reports covering inspections, inventory, productivity, maintenance, and guest feedback.
• Work closely with Front Office, Maintenance, Food & Beverage, Security, HR, Reservations, Finance, and Events teams to keep operations running smoothly.

Performance measures

• Guest cleanliness satisfaction
• Online review ratings
• Room inspection results
• Public area inspection results
• Beach cleanliness standards
• Laundry turnaround time
• Linen loss rate
• Cost per occupied room
• Staff productivity
• Budget performance
• Training completion
• Guest request response time
• Maintenance reporting

Qualifications

• At least 5 years of experience in a housekeeping leadership position at a recognized hotel or resort.
• Proven background managing large housekeeping teams.
• Strong leadership, communication, and organizational abilities.
• Computer skills, including Microsoft Office.
• Very good command of English.
• Diploma or degree in Hospitality Management is preferred.
• Experience using Opera PMS would be an advantage.

Working conditions

• This is a full-time role.
• Compensation includes a competitive salary and bonuses.
• The work schedule follows a six-day week with operational flexibility.
• Regular inspections are required across guest rooms, public areas, the beach, and laundry operations.
• Accommodation is provided by the company.
• Three meals per day are provided by the company.
• Annual leave entitlement is one month.