Hindi Speaking Sales or Service Coordinator
Haritha Automation Private Limited
Chennai, Tamil Nadu, India · Full Time
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- Experience
- Up to 3 yrs
- Salary
- INR 20,000 – INR 27,000 / month
- Openings
- 1
- Posted
- 1 saat önce
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Open to any graduate candidates possessing fluent Hindi communication skills and relevant customer support aptitude.
- Resume
- Required to apply
Where you'll work
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Job description
Position Overview
Haritha Automation Private Limited is seeking a Customer Support Executive based in Chennai to manage customer service inquiries, liaise effectively between customers, channel partners, and the service engineers, and ensure prompt resolution of all service-related requests.
Key Duties and Responsibilities
- Log and monitor service calls from customers and channel partners efficiently.
- Respond quickly to customer questions concerning service and support processes.
- Guarantee that all service requests are addressed within the company’s specified turnaround time.
- Coordinate service visits and progress updates with service engineers to resolve issues.
- Serve as a communication conduit linking customers, channel partners, and engineering personnel.
- Follow up with clients for approval of service costs when necessary.
- Keep detailed records and promptly update all service call statuses within the system.
- Collaborate with internal teams to relay accurate service information to customers.
- Proactively monitor outstanding service calls to ensure their swift completion.
- Prepare and submit daily and weekly reports on service activities to management and engineers.
- Maintain professionalism and a customer-friendly demeanor in all interactions.
Candidate Profile and Skills
- Graduation in any discipline with strong communication capabilities.
- Fluency in Hindi is essential.
- Proficient verbal and written communication skills.
- Basic computer literacy including MS Office applications.
- Excellent coordination and persistent follow-up skills.
- Analytical thinking and problem-solving skills are critical.
- Capacity to manage multiple service inquiries concurrently under tight deadlines.
- Customer-oriented mindset with a strong sense of accountability.
Preferred Background
Prior experience in customer support, technical support, or service desk roles is encouraged. Experience working with field or service engineers is advantageous, as is the readiness to regularly coordinate between service teams and customers.
Additional Information
- Location: Chennai, Tamil Nadu.
- Employment Type: Full-Time.
- Salary: ₹20,000 to ₹27,000 per month.
- Experience Required: 0 to 3 years.
Minimum education
Bachelor's Degree