Help Desk Administrator and Registration Coordinator

About Discovery Community College

Discovery Community College’s Campbell River Campus offers an opportunity for an enthusiastic individual to join an onsite team passionate about transforming lives. They foster a close-knit community atmosphere in both professional and personal realms.

Role Overview

We are looking for a committed Help Desk Administrator and Registration Coordinator to support student enrollment activities, campus operations, and provide technical assistance at the Surrey Campus. This full-time position blends administrative accuracy with customer-facing support duties and presents avenues for advancement within the college.

Key Duties and Responsibilities

• Deliver integrated administrative, technical, and customer service assistance.
• Handle inquiries, coordinate appointments, and manage communication channels to improve user experience.
• Support and record financial transactions in line with college policies.
• Coordinate campus logistics, events, and registration processes.
• Provide first-level IT support and escalate unresolved issues appropriately.
• Maintain a friendly and solution-driven environment for campus visitors and stakeholders.
• Manage appointment reminders and virtual group meetings.
• Assist with enrollment records including capturing applicant photos and updating Multi-Channel Lead (MCL) stages.
• Process account requests using the calendar booking system.
• Make a minimum of 50 calls per day alongside a colleague at the desk.
• Oversee front office operations, guiding walk-ins and assisting with appointments until the appropriate staff member is available.
• Perform additional tasks assigned by the Help Desk Manager.

Registration and Administrative Support

• Guide prospective students through registration, eligibility checks, and document collection.
• Maintain accurate student records including compliance and financial aid documentation.
• Organize class schedules, support staff appointments, and keep internal documents current.
• Ensure compliance with institutional policies and deadlines.
• Maintain orderly and updated communication and filing systems.

Required Qualifications and Skills

• Minimum of a high school diploma; post-secondary diploma or certificate in Office Administration, Education, or a related discipline is advantageous.
• Between one and three years of experience in administrative, clerical, registration, or help desk roles, preferably within an educational institution.
• Strong computer proficiency, especially with Microsoft Office 365; familiarity with student administration systems (SAS) is a plus.
• Excellent organizational, multitasking, and meticulous attention to detail skills.
• Strong verbal and written communication and interpersonal abilities.
• Capability to work efficiently in a fast-paced, collaborative environment with minimal supervision.

Diversity and Inclusion

Discovery Community College embraces diversity and is committed to fostering an inclusive and equitable workplace. It welcomes applications from all backgrounds and encourages candidates from underrepresented groups to apply.

Additional Information

Salary: Between 47000 and 50000 CAD annually.
Work Schedule: Monday through Friday.
Location: Surrey Campus, British Columbia, Canada.
Employment Type: Full-time onsite position.