Healthcare Onboarding Specialist

About TechLoom Global

TechLoom Global partners with leading companies across diverse industries to connect them with top global talent. Their expertise covers functions such as sales development, marketing, engineering, operations, customer success, finance, and administration. Joining TechLoom Global means becoming part of a network of accomplished professionals driving significant impact for innovative companies in a competitive environment.

Role Summary

We are hiring a Healthcare Onboarding Specialist to support a U.S.-based behavioral health organization dedicated to expanding access to quality mental health services. This non-clinical, operations-focused position is responsible for delivering a smooth onboarding process for newly hired healthcare providers. You will be the primary liaison from the point of hiring, managing pre-start administrative tasks, coordinating onboarding calls, and ensuring providers are fully prepared to begin patient care confidently.

Key Responsibilities

• Initiate contact with new healthcare hires to arrange onboarding sessions and coordinate all preliminary preparations.
• Complete essential pre-onboarding administration including setting up email accounts, phone lines, electronic health record access, and payroll enrollment ahead of start dates.
• Maintain a real-time onboarding tracker using Airtable, ensuring all tasks are completed on schedule without lapses.
• Conduct comprehensive 3-hour virtual onboarding sessions covering company systems, EHR platforms, guidelines, and workflows, utilizing a detailed checklist.
• Create provider profiles on platforms like Psychology Today, managing timelines and required verifications.
• Introduce healthcare providers to supervisors and colleagues, distribute supervision contracts, and handle related documentation.
• Act as a continuous support contact for providers on technical, tool-related, and operational queries after onboarding completion.

Required Qualifications

• Between 3 and 6 years' experience in onboarding, provider relations, or coordination roles.
• Excellent verbal communication skills for leading clear, structured onboarding meetings.
• Strong written English skills suitable for professional email and documentation drafting.
• Exceptional organizational skills with the ability to handle multiple onboarding schedules and meet strict deadlines.
• Ability to work independently in a fully remote, asynchronous environment.
• Working hours aligned with Central Time zone.
• Proficiency with Airtable, Google Workspace, and EHR/EMR software.
• Knowledge of healthcare provider workflows, credentialing processes, and directory platforms such as Psychology Today is advantageous.