Head of Key Account Management

Company Overview

Avaloq, headquartered in Switzerland, is expanding globally with approximately 2,600 employees across 12 countries, serving over 170 clients in 35 countries. The firm specializes in wealth management technology and services for private banks, wealth managers, investment managers, retail and neo banks worldwide. Avaloq emphasizes research-driven innovation powered by passionate and creative colleagues.

We seek a skilled professional to lead our Key Account Management team for the Europe region from our Düsseldorf office. This role involves shaping the commercial strategy, managing team performance, and ensuring client satisfaction to foster regional growth.

Key Responsibilities

• Lead and coordinate the Key Account Management team across Europe to drive business performance and client retention.
• Oversee commercial matters including contract governance, pricing negotiations, upselling initiatives, renewals, and revenue forecasting to support growth.
• Maintain accurate sales forecasting and CRM updates aligned with key performance indicators.
• Collaborate with Global Sales Operations, Regional Controlling, and Finance to validate revenue recognition, deal structures, billing, and account administration.
• Participate in regional governance efforts partnering with departments such as Sales, Project Delivery, AMS, CTO, and Strategy.
• Foster a collaborative, accountable, and client-oriented team culture across the region.

Qualifications

• Minimum of 10 years’ leadership experience in sales or related roles, preferably in banking, wealth management, or fintech sectors.
• Bachelor’s or Master’s degree in Business Administration, Finance, Engineering, or similar; advanced degrees like MBA are advantageous.
• Proficiency in both English and German (C1 level) for effective communication with diverse stakeholders.
• Proven track record in identifying opportunities and driving upselling of software or wealth management products, including On-Premises and SaaS solutions.
• Established network at the C-Level to leverage critical relationships for business development.
• Strong client relationship management capabilities with excellent interpersonal skills for cross-regional collaboration, negotiation, and facilitation.

Additional Information

• Avaloq supports hybrid and flexible working models to help employees balance professional and personal life.
• Competitive base salaries complemented by exceptional achievement rewards as recognition for outstanding performance.
• Commitment to diversity, equity, and inclusion, fostering an environment where employees can be authentic and valued regardless of background or identity.
• Recruitment agency submissions and unsolicited applications will not be accepted for this position.