Guest Experience Agent

About the Role and Company

Minor Hotels ranks among Australasia's largest accommodation providers, managing over 70 properties locally and a worldwide portfolio of 640 hotels across more than 66 nations. Their diverse brands include Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, spanning six continents. Joining Minor Hotels means becoming part of a global organisation committed to your professional growth, outstanding culture, and excellence in guest service.

Role Overview

The Oaks Queenstown Shores Resort seeks a warm, adaptable Guest Experience Agent capable of supporting both Front Office and Housekeeping divisions full-time. This dynamic role involves engaging guest interactions and hands-on support in housekeeping, ensuring seamless experiences from arrival to departure.

Key Responsibilities

• Greet guests courteously and efficiently manage check-ins and check-outs.
• Participate in housekeeping tasks, including cleaning guest rooms and public spaces as needed.
• Offer local advice, manage guest requests, and promptly address any feedback.
• Assist with linen handling, room preparation, and maintaining presentation standards.
• Ensure guest areas are maintained in line with brand cleanliness protocols.
• Collaborate with housekeeping and other teams to fulfill guest requirements.
• Accurately process payments and maintain current guest records.

Work Schedule

• Rotating roster encompassing Monday through Sunday shifts.
• Shift hours vary within 6:00 AM to midnight.
• Immediate employment commencement available.

Candidate Requirements

• Prior hospitality experience in Front Office and Housekeeping roles is advantageous.
• Proven track record of delivering exceptional customer service in hotel or similar settings.
• Highly effective communication skills across multiple channels, with clear and professional articulation.
• Positive, flexible demeanor with strong interpersonal communication abilities.
• Capacity to manage competing priorities efficiently in a fast-paced environment.
• Passion for enhancing guest satisfaction through attentive service and swift issue resolution.
• Ability to work a 7-day rotating schedule inclusive of weekends and evenings.

Additional Information and Benefits

Minor Hotels regards its workforce as fundamental to business success. Employment benefits include:

• Opportunities for career advancement via learning and development programs.
• Discounted stays: 50% off at Minor Hotels in Australasia, 20% off for friends and family.
• Global accommodation discounts across affiliated hotel brands.
• Retail rewards offering cashback and discounts at over 400 retailers in Australia and New Zealand.
• Discounted entertainment and local experiences.
• Access to exclusive health insurance and workplace banking offers.
• Generous leave packages, including parental and birthday leave.
• Employee Assistance Program and customized wellness support initiatives.

Applicants must have legal authorization to work in New Zealand.