Experienced Hotel Receptionist

About the Role

The Grand Hotel Malahide, a prestigious 4-star establishment under the ownership of FBD Hotels & Resorts, seeks an experienced and customer-focused Hotel Receptionist to join their front office team. This full-time, permanent position starts in March and is based in Malahide, Ireland. Located conveniently close to Dublin City Centre and major transport links, the hotel offers a unique seaside retreat environment.

Key Responsibilities

• Warmly welcome guests, introducing them to the hotel’s facilities.
• Efficiently manage guest check-in and check-out processes using Opera Cloud software.
• Communicate guest special requests such as dinner reservations, taxi bookings, and room service to appropriate departments.
• Accurately post charges to guest accounts.
• Report any guest inquiries, complaints, or suggestions to the Duty Manager.
• Handle guest safe deposits and manage foreign exchange transactions at the front desk.
• Ensure proper signing in and out of departmental cash floats.
• Attend departmental and hotel training sessions and meetings as required.
• Provide clear and comprehensive handover notes to subsequent shifts.
• Coordinate with the Accommodation Department to update room statuses (serviced or out of service) in Opera.

Candidate Profile

• Minimum of two years’ prior experience in a busy hotel reception environment.
• Proficient with Opera PMS, preferably Opera Cloud.
• Highly motivated, enthusiastic, and hardworking with a strong dedication to delivering excellent service and upholding high standards.
• Exceptional attention to detail and strong communication and interpersonal skills.
• A team player capable of working collaboratively within a dynamic environment.

Benefits and Perks

• Flexible working arrangements.
• Attractive remuneration package.
• Meals provided during work hours.
• Complimentary staff parking facility.
• Free access to Arena Leisure Centre membership.
• Staff recognition programs and awards.
• Discounts for family and friends at FBD Hotels across Ireland and Spain.
• Participation in Taxsaver Scheme.
• Eligibility for Cycle to Work Scheme.
• Cash saving schemes available.
• Employee referral program ('Refer a Friend').
• 15% discount on FBD Insurance products.