- Deneyim
- 3+ yaş
- Maaş
- USD 38 – USD 38 / hour
- Açılışlar
- 1
- Yayınlandı
- 13 saat önce
- Çalışma modu
- Evden çalışma
- Sürdürmek
- Başvuru yapılması gerekmektedir.
İş tanımı
About Nymbus
Nymbus is a pioneering fintech company dedicated to transforming banking through advanced cloud-based technologies and an award-winning core platform. We are a community focused on innovation, collaboration, accountability, and continuous improvement, with an AI-first approach powering all our operations.
Work Environment
As a remote-first organization, Nymbus primarily operates on Eastern Time Zone hours, preferring candidates based in Eastern or Central zones. While the role is mostly during standard business hours, occasional after-hours support and travel for client interactions or team events may be required.
Position Summary
The Enterprise IT Support Specialist is responsible for providing comprehensive technical and operational support within Enterprise IT. Key duties include employee onboarding and offboarding, managing identity and access, administering endpoint devices, and supporting daily technology usage. This role emphasizes problem-solving, process improvement, and leveraging AI and automation to enhance IT efficiencies.
Key Responsibilities
- Deliver Tier 1 and Tier 2 technical assistance across hardware, software, SaaS apps, and collaboration platforms.
- Troubleshoot and resolve various IT problems efficiently.
- Handle employee account provisioning, access adjustments, onboarding, and offboarding tasks.
- Administer identity and access controls such as Single Sign-On (SSO), Multi-Factor Authentication (MFA), user accounts, and permissions.
- Deploy and support macOS and Windows endpoints using Mobile Device Management (MDM) tools.
- Track and prioritize support requests within IT Service Management (ITSM) software.
- Maintain IT asset inventories, software licenses, and comprehensive documentation.
- Collaborate across IT teams to solve technical challenges and optimize IT processes.
Qualifications
- Minimum 3 years experience in IT support, systems administration, or enterprise IT roles.
- Proficiency supporting macOS and Windows operating environments.
- Hands-on experience with identity and access management systems, SSO, and MDM platforms.
- Familiarity with cloud-based SaaS products and ITSM tools.
- Strong skills in troubleshooting, clear communication, organization, and customer service.
- Self-motivated with an ownership mindset, curiosity, and dedication to continuous process enhancements.
Preferred Skills
- Experience using JumpCloud, Google Workspace, Jamf, or equivalent systems.
- Knowledge of Jira Service Management platform.
- Basic scripting or automation skills in PowerShell, Bash, Python, or similar languages.
AI-First Culture Expectations
- Adopt AI tools to replace repetitive manual tasks.
- Utilize AI to boost productivity, enhance documentation, troubleshooting, and communication.
- Seek opportunities to automate routine processes for greater operational efficiency.
- Continuously learn and responsibly apply new AI-driven capabilities.
Compensation and Benefits
- Hourly wage of $38
- Annual cash bonuses and equity options linked to role level and experience
- Fully remote position
- 401(k) retirement plan
- Comprehensive insurance including health, dental, and vision
- Paid time off