Dispatcher

Company Overview

Since 1997, Macenna has connected individuals and businesses across the North Peace region. As a prominent staffing and recruitment agency in Fort St. John, British Columbia, we pride ourselves on professionalism and a strong track record of successfully placing hundreds of employees across various sectors. We partner closely with local enterprises to provide temporary, permanent, and contract staffing solutions within a broad community-focused talent pool.

About the Role

We are seeking a highly organized and motivated Dispatcher on behalf of our client supporting oil and gas mechanical construction operations. This pivotal role involves coordinating field teams and ensuring labor needs align with project requirements efficiently. The Dispatcher acts as a vital communication link among clients, project managers, supervisors, and field crews to confirm projects are adequately staffed and operational goals met.

The position demands a candidate comfortable in a fast-paced setting, capable of excellent communication and multitasking, adapting swiftly to evolving project needs. Proficiency with technology is critical as the client is upgrading software and operational platforms; candidates should be quick learners and able to embrace process enhancements.

Key Responsibilities

• Schedule and coordinate field personnel according to project and client demands.
• Maintain consistent communication with clients, supervisors, project managers, and on-site teams.
• Handle crew rotations, travel arrangements, mobilizations, and adjust schedules as necessary.
• Address urgent staffing requests and operational adjustments efficiently and professionally.
• Monitor employee certifications, training, orientations, and site access qualifications.
• Keep precise employee data, schedules, and project records within company software systems.
• Support onboarding processes, collect timesheets, compile reports, and provide general operational assistance.
• Assist workforce planning by tracking employee availability and staffing needs.
• Ensure all dispatch functions comply with company policies, safety regulations, and client requirements.

Qualifications

• Strong communication skills both written and verbal.
• Excellent organizational, time management, and multitasking capabilities.
• Proficient with Microsoft Office applications including Excel, Outlook, Word, and Teams.
• Adept at quickly mastering new software and technology tools.
• Comfortable navigating software implementation and process change environments.
• Meticulous attention to detail coupled with effective problem-solving aptitude.
• Capable of independent work as well as collaborating effectively within a team.
• Professional demeanor with a customer-focused, flexible work approach.
• Previous experience in dispatch, workforce scheduling, logistics, or administrative roles is advantageous.
• Background in oil and gas, mechanical or industrial construction sectors is preferred.

Ideal Candidate Profile

The successful applicant will be a proactive, reliable individual who enjoys managing personnel coordination, navigating challenges, and fostering positive associations. Adaptability, precision, and the ability to juggle multiple tasks while maintaining professionalism are essential traits.

Why Choose Macenna

Macenna is a respected recruitment partner in northeastern British Columbia with over two decades of expertise connecting qualified candidates with suitable employers. Our strong local network and sector experience help candidates secure fulfilling, long-term roles.