Digital & Offset Printing Project Manager

Job Overview

We seek a seasoned Digital & Offset Printing Project Manager responsible for overseeing customer print projects from initial estimation through final delivery. This role acts as the central liaison among customers, sales teams, estimators, external vendors, and production departments, ensuring clear communication, early identification of issues, and on-schedule completion.

Key Duties

• Oversee digital and offset print projects starting from customer requests through delivery.
• Function as the main communication point for clients during production stages.
• Coordinate communication with customers via phone and email concerning project specifications, timelines, pricing, proof approvals, and delivery schedules.
• Input and maintain print orders within the company’s job management or MIS platforms.
• Examine customer-provided files, artwork, specifications, purchase orders, estimates, proofs, and job tickets for accuracy and completeness.
• Collaborate closely with estimators and external vendors to obtain quotes and develop estimates for projects.
• Manage change orders effectively, clearly relaying any pricing or schedule alterations.
• Continuously monitor ongoing jobs, providing proactive updates to customers and internal teams.
• Facilitate proofing processes, revisions, approvals, and seamless production transfers.
• Detect missing data, file or paper issues, scheduling conflicts, or production risks in advance to prevent delays.
• Assist sales representatives and account managers by maintaining client communication and following up on projects.
• Address and resolve customer concerns promptly and professionally.
• Keep detailed and accurate records on job progress, production notes, specifications, deadlines, and billing information.

Candidate Qualifications

• Preferably experienced in printing environments, including print production, customer service, project management, account coordination, or estimating roles.
• Familiarity with digital and offset printing techniques.
• Knowledgeable about paper stocks, coatings, binding, finishing, mailing, fulfillment, and delivery processes.
• Competent in reading and interpreting job tickets, estimates, proofs, purchase orders, and production specifications.
• Excellent oral and written communication abilities.
• Strong attention to detail and organizational skills.
• Capability to juggle multiple projects concurrently.
• Proficient in collaborating with customers, sales, production staff, and vendors within tight deadlines.
• Skilled at identifying potential production issues early to avoid delivery delays.
• Basic proficiency with Adobe Acrobat, PDF proofing, Microsoft Office, and email communications.
• Experience with Printstream software is advantageous.

Ideal Profile

• Hands-on experience in the printing industry.
• Detailed understanding of digital versus offset production workflows.
• Adept at asking pertinent questions when specifications are ambiguous.
• Proactive in spotting potential production challenges early.
• Effective communicator with clients and internal teams alike.
• Maintains organization managing multiple tasks simultaneously.
• Reliable, detail-focused, and maintains composure under deadline pressures.
• Takes full responsibility for projects seeing them through to completion.

Typical Projects

• Brochures
• Booklets
• Postcards
• Catalogs
• Direct mail campaigns
• Envelopes
• Variable data projects
• Fulfillment projects
• Custom print orders

Work Schedule

• Full-time role from Monday to Friday.
• Occasional overtime may be necessary depending on production timelines.

Compensation and Benefits

• Salary commensurate with experience.
• Health insurance options available.
• Paid vacation and time off provided.
• Paid holidays included.

Why Work With Us

• Join a team dedicated to quality, open communication, and precision.
• Contribute vital efforts to move customer print projects from concept to fulfillment.
• Engage in a dynamic print environment handling diverse project types.
• Leverage your printing expertise to proactively solve problems and maintain schedules.