Digital Delivery Manager

Role Overview

The Digital Delivery Manager will spearhead the comprehensive governance and execution of MSIG Asia’s regional digital insurance platform projects. This position demands ensuring timely adherence to delivery milestones, managing cross-team dependencies, mitigating risks, and coordinating decisions and resources across various domains including product, platform, infrastructure, regulatory, and business streams. The role is pivotal in enhancing governance structures and accountability, with direct leadership of offshore teams from Singapore to ensure the success and punctual delivery of programmes.

Primary Responsibilities

• Lead detailed planning, monitoring, execution, and reporting for digital insurance platform delivery across multiple workstreams, maintaining alignment with scope, timelines, budgets, and quality standards.
• Maintain and oversee delivery schedules, addressing milestones, risks, dependencies, issues, decision logs, and action points affecting business, technology, compliance, infrastructure, product, and vendor teams.
• Implement effective delivery governance frameworks, establish reporting rhythms, clear escalation routes, and decision tracking to promote accountability and informed management.
• Manage release readiness and coordinate implementation and go-live activities across diverse business units and regional markets ensuring smooth operational adoption.
• Serve as the focal point for stakeholder coordination across departments such as IT, Security, DevOps, Legal, Compliance, Audit, vendors, and business units to align and address dependencies.
• Ensure prompt resolution of cross-functional dependencies including setup environments, contracts, regulatory requirements, testing phases, defect management, and transition to operations.
• Compile and present concise delivery reports, risk evaluations, and critical decision briefs to senior leaders and steering committees.
• Oversee offshore delivery teams from Singapore, reinforcing governance adherence, delivery quality, execution discipline, and ownership.
• Clarify and direct engineering teams—comprising business analysts, scrum masters, designers, and engineers—for sprint planning and prioritization.
• Proactively detect and manage risks, issues, and blockers impacting timelines, quality, compliance, and business outcomes.
• Guarantee that delivery tasks are backed by appropriate documentation, approvals, audit trails, and governance artifacts for transparency and compliance.
• Collaborate with relevant stakeholders to assure platform readiness, operational controls, security compliance, and seamless business go-live.
• Monitor progress against scope, budget, resources, priorities, and overall programme goals.
• Support financial governance by overseeing cost controls, scope compliance, vendor partnerships, and resource planning.
• Identify and escalate any challenges in budget, resources, or delivery, advising on feasible mitigation and recovery plans.
• Deliver comprehensive governance reports on project and portfolio status to regional and global leadership.

Qualifications and Experience

• Bachelor’s degree in Business, IT, Computer Science, Engineering, or closely related fields.
• Professional certifications in project management or Agile methodologies such as PMP, PRINCE2, PMI-ACP, CSM, or SAFe are advantageous.
• At least 10 years of progressive experience in software delivery, digital platform implementation, program management, or technology transformation initiatives.
• Demonstrated ability to lead end-to-end delivery of software or digital platforms, handling complex programmes spanning diverse stakeholders and workstreams.
• Experience in digital insurance, platform rollout, systems integration, or regional transformation programs is highly preferred.
• Proven track record working in regulated sectors, ideally insurance or financial services.
• Experience managing both onshore and offshore teams as well as third-party vendors.
• Strong delivery governance skills including milestone tracking, risk and dependency management, structured escalation, and executive-level reporting.
• Familiarity with Agile delivery frameworks, cloud environments, system release management, and operational preparedness practices.
• Excellent business and technical insight enabling translation of strategic plans into detailed delivery roadmaps.
• Exceptional skills in stakeholder engagement, influence, communication, and negotiation across business and IT functions.
• Advanced analytical, problem-solving, and decision-making skills with a focus on results and operational delivery.
• Capability to work effectively in a matrixed regional organization managing competing demands in a dynamic setting.