Deal Desk Analyst

Company Culture

Quantum Metric prioritizes fostering a happy, diverse, and inclusive environment. Employees are empowered through coaching and career development programs tailored to personal growth paths. As a remote-first organization, they promote engagement and fun with company-wide events, challenges, and local meetups. Employee Resource Groups support discussions on various social topics and experiences, recognizing diverse backgrounds.

The company highly values unique perspectives and commitment to its core values of passion, persistence, and integrity, welcoming diverse experience levels and educational backgrounds.

Role Overview

The Deal Desk Analyst is an integral member of the Legal team, collaborating closely with Sales, Customer Success, Finance, and Legal departments to streamline the commercial deal lifecycle. The role involves supporting pricing, quoting, deal structuring, drafting and reviewing Order Forms, handling customer contract negotiations, and managing Salesforce opportunities. Success demands analytical precision, attention to detail, and effective teamwork in a dynamic setting.

Key Responsibilities

• Gain thorough knowledge of product packaging, pricing schemes, and commercial policies to assist Sales and Customer Success teams.
• Create, evaluate, and manage both standard and complex Order Forms, acting as the central Deal Desk contact throughout the sales cycle.
• Analyze customer contract modifications to identify business and revenue impacts, advising internal teams on suitable responses and approvals.
• Develop innovative, customer-aligned solutions that comply with company commercial and operational standards.
• Maintain accurate and timely management of sales opportunities within Salesforce.
• Identify and implement process enhancements that increase efficiency and scalability of deal operations.
• Work collaboratively across departments to ensure consistent communication and a positive customer experience.
• Contribute to scalability projects including automation, documentation, reporting, and analytics related to deal processes.

Qualifications & Requirements

• Residence in Eastern or Central Time Zone is required.
• Minimum of two years working experience in Deal Desk or comparable commercial operations roles, with complex SaaS deal structuring expertise.
• Experienced user of Salesforce and a CPQ tool, preferably DealHub.
• Knowledgeable about MSAs, Order Forms, and contract negotiations, capable of identifying contractual issues and coordinating legal responses.
• Strong business acumen to convert objectives into practical, scalable commercial agreements.
• Excellent analytical capabilities and meticulous attention to details with problem-solving skills.
• Skilled at managing multiple projects, working independently, and owning full deal cycles from quote to execution.
• Outstanding interpersonal and communication skills for cross-functional collaboration.
• Customer-oriented with dedication to providing superior internal service.
• Self-motivated with initiative, curiosity, and accountability.

Compensation & Benefits

Annual salary ranges from $80,000 to $100,000 and includes eligibility for bonuses.

Benefits include comprehensive medical, dental, and vision insurance (with 99% of base medical plan covered by the company), flexible spending accounts, telehealth services, voluntary life and disability insurance, wellness perks, pet insurance discounts, 401k with employer match, equity options, 13 company holidays, unlimited paid time off, parental/adoption leave, and sick leave.

Additional perks encompass robust onboarding and training, professional development resources, flexible work settings, employee discount and referral programs, technology equipment provided, and a culture promoting collaboration and well-being including a recharge program allowing extended breaks without work communication after three years.

Recruitment Process

1. Initial recruiter screening (30 minutes)
2. Hiring manager interview (30 minutes)
3. Peer interview (30 minutes)
4. Team panel interview (30 minutes)
5. COO and Senior Vice President of Legal panel interview (30 minutes)
6. Final interview with CEO (30 minutes)

Additional Information

The job description may be updated at the company’s discretion and does not cover every duty exhaustively. Employment offers will only be issued from official company email addresses. The company is an E-Verify employer and emphasizes candidate privacy and safe recruitment practices.

About Quantum Metric

Quantum Metric is a leader in digital analytics, helping businesses center customer experience through real-time monitoring and insights. Their platform supports renowned brands across multiple industries and has received multiple accolades for fast growth and workplace excellence.