Customer Support Specialist - Fully Remote Contract Opportunity

Overview

Mercor, a company that connects top creative and technical professionals with prominent AI research labs, headquartered in San Francisco and backed by leading investors, is seeking Customer Support / Success Specialists for a contract role. This position operates fully remotely and offers compensation between $80 and $160 per hour.

Key Responsibilities

• Analyze and evaluate domain-specific documentation to verify quality, accuracy, and applicability.
• Provide formal feedback aimed at elevating document quality and service standards.
• Work collaboratively with teams to strengthen customer support and success initiatives.
• Apply advanced analytical abilities to support critical evaluation projects.
• Maintain independence and manage asynchronous work to fulfill project deadlines.

Qualifications

• Possess at least a bachelor's degree.
• Have a minimum of two years' relevant professional experience.
• Demonstrate advanced skills using Excel, PowerPoint, and Word.
• Exhibit strong capabilities in document analysis and review.
• Maintain meticulous attention to detail while adhering to structured procedures.

• Preferred candidates will have prior experience in customer support, service delivery, or customer success roles.

Additional Information

The application involves submitting a resume, completing an AI-based interview reflecting your experience, and filling in a form, typically taking 20–30 minutes in total. Candidates should ensure all steps are completed as the recruitment team reviews applications daily.

For assistance with the application platform or interview details, support is accessible via email at support@mercor.com.