Customer Success Representative

Company Overview

Flagler Health is revolutionizing clinical operations for modern musculoskeletal care. They collaborate with MSK provider groups and specialist clinics to improve growth, operational efficiency, and deliver comprehensive care throughout the entire patient journey—from patient acquisition, through clinical workflows, to ongoing engagement.

Flagler's platform bridges care delivery and clinic management, enabling providers to maximize value across the complete patient lifecycle. The company has recently secured Series B funding and is poised for significant growth.

Key Responsibilities

• Manage and maintain strong ongoing relationships with assigned healthcare customers, promoting platform adoption and ensuring meaningful value realization.
• Act as the main liaison connecting customers with internal departments.
• Interpret customer requirements into actionable outcomes, offering feedback and representing the customer's perspective internally.
• Identify potential risks and growth opportunities within accounts to support retention and expansion.
• Travel about 25% of the time to engage directly with customers on-site.

Required Qualifications and Skills

• Between one to three years' experience in health technology or healthcare environments working closely with health IT systems (such as athenahealth or equivalent).
• Strong grasp of healthcare dynamics and proven ability to cultivate lasting customer relationships.
• Highly organized, proactive, and motivated by addressing customer challenges.
• Excellent communicator who takes ownership and operates effectively in a fast-paced, mission-driven setting.
• Experience specifically in customer success within the healthtech sector is an important advantage.

Company Values

• Persistence and ownership: Taking initiative and overcoming challenges by wearing multiple hats and tackling complex problems.
• Growth mindset: Commitment to continuous professional and personal development, embracing challenges and learning from failures.
• Open communication: Embracing constructive feedback and responding quickly without taking things personally.
• Speed and agility: Thriving in a dynamic startup environment that values rapid execution and responsiveness.
• Attention to detail: Striving for accuracy and being right wherever possible.