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- Candidates with at least 3 years of relevant B2B SaaS experience are encouraged to apply. The role is open to applicants in the United States and suits people with customer success, account management, onboarding, or related experience. Preferred but not required: public sector experience, customer…
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İş tanımı
About Govly
Govly is an early-stage, rapidly scaling startup backed by Insight Partners and Y Combinator. The company is modernizing B2G workflows and operations with AI. Its market intelligence platform is built to help government contractors discover, pursue, and collaborate on public sector opportunities. The platform is used by leading OEMs, VARs, distributors, and prime contractors to navigate the government procurement landscape. Govly ships product updates quickly and operates with a fast-moving, innovation-focused mindset.
Role overview
Govly is looking for a Customer Success Manager to act as a trusted partner to customers and help them get the most value from the platform. In this role, you will support clients in using the product to grow their government business, while also contributing to the development of a scalable customer success function. The role calls for someone who can design practical, creative systems that improve adoption and long-term customer outcomes.
You will use your business, sales, and technical understanding to learn each customer’s goals, strategy, AI ambitions, and technical requirements so you can guide them through the process of selling to government agencies. You will also communicate product updates, encourage usage, support the company’s product direction, manage onboarding and implementation, build client relationships, and own renewals and commercial conversations. This position offers the chance to learn and grow in a high-growth startup environment alongside an experienced executive team.
Key responsibilities
- Take a proactive approach to customer success and stay closely engaged with clients.
- Increase adoption, retention, and expansion across your customer portfolio.
- Run smooth onboarding and implementation for new clients.
- Develop and deepen executive-level relationships within accounts.
- Train Govly users across different roles and seniority levels.
- Bring customer feedback back to the company to influence product improvements, customer content, and the overall experience.
- Contribute with urgency, initiative, and a hands-on attitude in a collaborative startup setting.
Requirements
- At least 3 years of experience in B2B SaaS in a Customer Success Manager, Account Manager, Account Executive, or Onboarding Manager role.
- Strong ability to manage projects and stay highly organized.
- Comfort working in a lean, fast-paced startup environment where speed and urgency matter.
- A strong work ethic, combined with a willingness to keep improving and learning quickly.
- Strong ownership mindset and readiness to handle tasks of any size.
- Ability to work collaboratively as part of a high-performing team and contribute positively to the culture.
- Preferred experience includes public sector work, a customer-side sales background, or prior startup experience.
Benefits
- Health, dental, and vision coverage.
- 401(k) retirement plan with company matching.
- 15 days of accrued paid time off each year, plus a two-week company holiday break.
- An opportunity to learn quickly, grow professionally, and create meaningful impact.
Additional information
This is a remote role based in the United States. The posting directs applicants to apply through Govly’s hiring system.