Customer Success Engineer - API & Voice AI (Singapore)

Company Overview

Deepgram is a leading platform driving the trillion-dollar Voice AI economy by offering real-time speech-to-text, text-to-speech APIs, and scalable voice agent solutions. Trusted by over 1,300 organizations including Twilio and Cloudflare, it provides cloud-based or self-hosted voice-native AI models known for high accuracy, low latency, and cost-effectiveness. With strong financial backing and extensive audio processing experience, Deepgram is a global expert in voice technology.

Work Environment and Culture

Deepgram operates with an AI-first philosophy, emphasizing continuous experimentation and integration of advanced AI tools to drive innovation and performance. Team members are expected to rapidly learn, adapt, and build AI capabilities into daily workflows, thriving in a fast-paced, ever-changing landscape rather than a fixed 9-to-5 routine.

Role Overview

This remote role, based in Singapore, offers a unique opportunity to help establish and expand Deepgram’s presence in the Asia Pacific market. As an early member of the APAC Customer Success team, you will influence customer engagement strategies and directly impact business growth by delivering technical expertise and fostering customer success.

Key Responsibilities

• Act as a trusted technical advisor to enterprise clients, collaborating with developers, engineers, and executives to tailor voice AI solutions to their needs.
• Develop and maintain strong relationships with diverse customer roles, from technical teams to C-level stakeholders.
• Engage in regular on-site visits to support adoption, drive hands-on collaboration, and integrate Deepgram technologies into customer operations; expect frequent travel.
• Manage the entire customer journey, from onboarding and enablement to ongoing adoption, performance monitoring, and account expansion.
• Ensure effective integration and utilization of Deepgram products by applying best practices and innovative solutions that generate measurable business outcomes.
• Operate proactively by discovering challenges, understanding their impact, and translating customer feedback into actionable product and process improvements.
• Conduct live product demonstrations, architectural discussions, and technical troubleshooting, bridging the gap between technical design and commercial objectives.
• Maintain thorough knowledge of Deepgram’s APIs, integration capabilities, and AI/ML technology stack.
• Leverage AI-driven methods to enhance customer engagement, generate insights, and optimize internal operations.
• Identify and develop upsell and cross-sell opportunities in collaboration with sales teams.
• Design and execute structured success plans aligning customer goals with product capabilities.
• Lead executive business reviews, strategic planning sessions, and workshops to anticipate risks and uncover growth potential.
• Serve as the advocate for customer perspectives within Deepgram, influencing product roadmaps, go-to-market strategies, and internal tooling enhancements.
• Monitor and report on key metrics including product adoption, usage patterns, customer satisfaction, and revenue impact.

Ideal Candidate Profile

• Brings 7-10+ years of experience in technically-focused roles such as Technical Account Management, Sales Engineering, or Enterprise Customer Success, preferably in API-driven or developer-centric organizations.
• Possesses a strong blend of technical proficiency and customer management skills, capable of conducting technical demos, workshops, and solution design discussions.
• Experienced in recognizing and driving account growth opportunities including expansions and multi-product adoption.
• Comfortable communicating across technical teams and executive leadership with excellent interpersonal and collaborative abilities.
• Highly self-motivated and able to work independently in remote work setups, with a strong sense of ownership.
• Demonstrates a growth mindset, adaptability, and passion for data-driven decision-making and continuous improvement.

Preferred Qualifications

• Background combining solutions engineering or technical account management with direct customer success responsibilities.
• Exposure to AI, machine learning, voice AI, or cloud infrastructure technologies.
• Familiarity with automation, analytics tools, and basic scripting to enhance efficiency.

Compensation and Benefits

Deepgram provides competitive, market-specific benefits including extensive health insurance, generous paid leave, paid parental leave, learning and development support, and stipends to promote optimal work performance. Benefits comply with local regulations.

Diversity and Inclusion

Deepgram is committed to equal employment opportunity, fostering a diverse and inclusive environment free from discrimination based on race, gender, sexual orientation, disability, or other protected categories. Accommodations are available for applicants requiring assistance.

Important Notes

This is a remote position anchored in Singapore with potential frequent travel. Candidates should be cautious of fraudulent recruiters; official communications only come from Deepgram email addresses.