Customer Services Agent

About the Role

Qatar Airways is seeking a Customer Services Agent to join its Contact Centre team in Ahmedabad, India. The role demands excellence in customer service across multiple communication channels including telephone, email, and web chat, with the aim to maximize customer satisfaction in every interaction. The agent will collaborate closely with the team to maintain the highest quality of service.

Key Responsibilities

• Answer customer inquiries professionally via phone and provide information, ensuring clarity and accuracy.
• Promote Qatar Airways products and services through sales, up-selling, and cross-selling strategies.
• Manage inbound calls addressing reservations, ticketing, and related queries, escalating complex issues to senior staff as needed.
• Create new reservations and amend existing bookings accurately, advise customers on fares and rules, and handle ticket issuance and reissuance.
• Process customer refunds efficiently and in line with company policies.

Training and Benefits

Successful candidates will undergo a structured training program consisting of 6 weeks classroom instruction and 4 weeks of practical on-the-job training focusing on the Amadeus system, Qatar Airways products, and company policies. Experienced professionals will support new hires throughout this development phase.

The compensation package includes a competitive salary, travel privileges, health insurance, relocation assistance for candidates not currently residing in Ahmedabad, annual leave, night shift transport support, and other benefits as mandated by local labor law.

Candidate Profile

• High school diploma with a minimum of 2 years relevant experience in airline reservation, ticketing, airport check-in, or contact/call center operations.
• Proficiency with Global Distribution Systems (GDS), specifically Amadeus, is essential. Certification in IATA or basic airline tariff courses will be advantageous.
• Strong computer and typing skills, ideally with familiarity with contact center and reservation platforms.
• Excellent written and verbal English communication skills, including active listening and comprehension abilities.
• Ability to effectively manage high-volume, fast-paced call environments.
• Customer-oriented, polite, reliable, adaptable to change, and able to perform well under pressure.
• Willingness to learn, flexibility in adopting new systems and concepts, and availability to work in shifts.
• Must be prepared to relocate to or be based in Ahmedabad (Gujarat).

About Qatar Airways

Qatar Airways began with a small fleet and has expanded to encompass 12 diverse business areas, leading through innovation and record-setting achievements in the airline industry. The company values bold ideas, resilience, and the drive to push beyond boundaries, providing a global work community where employees can grow their careers and make meaningful contributions.

Additional Details

Reference number for this role is 230431. The application deadline is August 21, 2026.