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Customer Service Specialist
Kampala, Central Region, Uganda · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 4 saat önce
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Role Overview
As a Customer Service Specialist, you will engage with clients using various communication platforms such as phone, WhatsApp, and social media. Your primary aim will be to address and solve customer concerns promptly while maintaining detailed records and encouraging brand loyalty through exceptional service.
Key Responsibilities
- Handle incoming customer questions using multiple channels including telephone, instant messaging, and social networks.
- Provide professional and efficient resolution to customer problems to ensure satisfaction.
- Keep accurate documentation of customer interactions and feedback to support continuous improvement.
- Strive to enhance customer experience and foster long-term brand trust.
Additional Requirements
- Possession of a valid identification document is mandatory.
- Access to and ability to use a smartphone for work-related communication.
Skills
How they work
Communication
Work Ethic
Customer Focus