Customer Service Representative

Job Overview

We are seeking energetic and customer-oriented professionals to join our International Voice Process team. The role involves managing customer inquiries over calls and ensuring superior customer service delivery.

Key Responsibilities

• Manage inbound and outbound customer calls in a professional manner
• Resolve customer questions and complaints efficiently
• Offer precise information about products and services
• Adhere to quality and productivity benchmarks
• Refer complicated issues to appropriate departments
• Log customer interactions in CRM or ticketing systems
• Guarantee customer satisfaction with timely problem resolution

Required Qualifications and Skills

• Proficient English communication abilities
• Strong skills in customer interaction and handling
• Basic proficiency in MS Office and computer operations
• Effective problem-solving and multitasking capacity
• Willingness to work in rotational or night shifts
• Experience in international voice process is advantageous
• Available for immediate joining