Customer Service Representative - Remote

About the Company

Sagility is a global provider specializing in business process management for healthcare. Combining cutting-edge technology with healthcare expertise, Sagility supports healthcare organizations to enhance patient and member experiences via services such as customer support, claims management, coordination of care, analytics, and operations.

About the Team

The Customer Service team acts as the main contact point for members, offering supportive, accurate, and prompt assistance. Team members operate collaboratively in a fast-paced remote setting while upholding high standards of service quality, customer satisfaction, and operational effectiveness.

Role Overview

The position is a remote Customer Service Representative role focused on healthcare member support through inbound phone communication. Responsibilities include addressing customer inquiries, documenting interactions with precision, and providing courteous, empathetic service while meeting quality and performance targets.

Responsibilities

• Answer incoming customer calls professionally and promptly.
• Investigate customer queries and deliver accurate solutions.
• Record customer interactions and maintain up-to-date account details.
• Provide empathetic, polite, and professional customer service.
• Utilize multiple computer applications simultaneously to assist customers.
• Achieve established metrics for quality, productivity, and satisfaction.
• Handle sensitive information with confidentiality.
• Engage in virtual training and ongoing skill development activities.
• Work cooperatively with colleagues to advance operational objectives.
• Comply with company policies, procedures, and regulatory standards.

Qualifications

• High school diploma or an equivalent credential.
• At least one year of experience working in a call center setting.
• Minimum one year of continuous experience in customer service or related fields.
• Effective verbal and written communication capabilities.
• Strong skills in customer service and problem resolution.
• Ability to work efficiently in a dynamic remote work environment.
• Basic proficiency with computers and multi-application navigation.
• Typing skills of 25 words per minute or more.
• Stable high-speed wired internet access and a private workspace at home.
• Prior experience in healthcare customer service is desirable but not mandatory.
• Availability to work flexible hours including weekends.

Equal Opportunity

Sagility is dedicated to creating an inclusive workplace and is an equal opportunity employer. All qualified candidates will be considered without discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or other legally protected characteristics.