Customer Service Representative

About Emire Facility Management

Emire Facility Management is based in the UAE and specializes in premium cleaning, maintenance, and comprehensive facility management services for residential, commercial, and industrial properties. The company prioritizes creating safe, clean, and well-maintained environments, delivering dependable, quality service through a skilled team that upholds professionalism and efficiency. Emire utilizes modern equipment and industry best practices, offering diverse services such as deep cleaning, disinfection, property upkeep, HVAC and AC maintenance, landscaping, pest control, and specialized cleaning for pools, yachts, and building façades. Their approach is client-focused, customizing solutions to meet each client's unique needs.

Role Overview

We are seeking a full-time, on-site Customer Service Representative to join our team in Abu Dhabi Emirate, UAE. The role involves managing incoming customer inquiries via phone, email, and other communication channels, providing accurate information about Emire’s extensive service offerings, and scheduling arrangements. You will handle customer concerns, coordinate with operational and field teams, and ensure follow-up to achieve service completion and customer satisfaction. Daily duties include maintaining updated customer records, processing service requests, addressing complaints with a problem-solving approach, and ensuring compliance with company policies and service quality standards. The role also includes collecting customer feedback and relaying insights to management to support continuous improvement initiatives.

Candidate Qualifications

• Proven expertise in customer service, support, and achieving high customer satisfaction.
• Experience enhancing customer experience in service-driven roles.
• Excellent verbal and written communication skills in English; knowledge of Arabic is an added advantage.
• Capability to handle multiple inquiries simultaneously, prioritize effectively, and maintain accuracy under time pressure.
• Proficiency in using CRM software, call management systems, and standard office tools like MS Office.
• Professional, polite attitude combined with a detail-oriented, problem-solving mindset.
• Previous exposure to facilities management, cleaning, or related sectors is advantageous.
• Minimum education: High school diploma; additional qualifications in business, hospitality, or related disciplines are preferred.