Customer Service Representative (Arabic Speaker)

Job Overview

We are seeking a highly capable Customer Service Representative fluent in Arabic to deliver exceptional support and facilitate smooth operations involving equipment coordination, ownership transfer, payment handling, and document management between consignors and buyers.

Key Responsibilities

• Coordinate inbound and outbound logistics by assisting consignors with equipment delivery to the Jebel Ali Free Zone (JAFZ) and supporting buyers in transporting purchased goods to their destinations.
• Facilitate ownership transfer by aiding consignors in formally transferring equipment titles to Ritchie Bros. Auctioneers and completing all necessary official paperwork.
• Guide and support customers through auction registration procedures to ensure a straightforward and seamless bidding experience.
• Manage payment collection processes accurately and securely, adhering to auction policies.
• Prepare and provide buyers with correct invoices, paperwork, and release documents after payment to enable registration and clearance of purchases.
• Promote a positive, trustworthy, and seamless customer experience for both consignors and buyers.
• Maintain strict confidentiality and integrity when handling all financial transactions, contracts, and ownership documentation.
• Respond promptly and accurately to requests from internal teams and Territory Managers to support auction success.
• Resolve any customer issues related to payments, delivery, or paperwork transfers and maintain records of those interactions.
• Be available to work extended or overtime hours during auction preparation and auction days to ensure smooth operations.
• Carry out any additional tasks related to auction operations or other duties assigned by management.

Qualifications & Requirements

• Friendly, outgoing, and patient attitude with a strong commitment to outstanding customer service and maintaining composure under pressure.
• 2 to 3 years of experience working in a busy, face-to-face customer environment, including handling transactional tasks, payment collection, and document coordination.
• Excellent organizational skills with the ability to thrive in a fast-paced setting and work collaboratively as part of a team.
• Strong computer proficiency including quick adaptability to new software and excellent typing skills for accurate data entry.
• Mandatory fluency in both Arabic and English for written and spoken communication, essential for daily operations and paperwork management.