Customer Service Agent

About the Role

We are inviting applications for a part-time Customer Service Agent position located at Unit 12A, Ashbourne. This role is ideal for an organized individual dedicated to providing excellent customer experiences by nurturing customer relationships, addressing queries, and supporting sales efforts.

Key Responsibilities

• Serve as the primary contact for customers, delivering timely and professional assistance.
• Accurately handle orders, returns, and uplifts for customers.
• Respond to and resolve customer inquiries through telephone, email, and other communication methods.
• Keep detailed records of customer interactions, issues, and solutions.
• Prepare and distribute customer reports as necessary.
• Collaborate closely with internal teams and Field Sales to meet customer requirements.
• Participate in customer operations and internal team meetings when requested.
• Identify and escalate issues proactively to enhance service quality.
• Ensure all customer requests are fully addressed and resolved.

Candidate Profile

• Fluent English proficiency in both written and verbal communication.
• Previous experience in customer service, support, or administrative roles.
• Strong communication and interpersonal abilities.
• Effective telephone and email customer service skills.
• Capability to juggle various priorities and meet deadlines.
• Excellent attention to detail and precision.
• Self-motivated with the ability to work independently and take initiative.
• Team-oriented with a flexible and optimistic outlook.
• Solid problem-solving skills with a focus on achieving outstanding customer outcomes.
• A determined mindset that ensures tasks and queries are completed thoroughly.

Why Join Us

• Work within a supportive and cooperative team environment.
• Opportunity to significantly influence customer satisfaction.
• Gain and develop valuable skills in customer service and operations.
• Enjoy part-time working hours promoting excellent work-life balance.

Additional Information

The position requires a commitment of 20 working hours weekly, based onsite in Ashbourne, County Meath, Ireland.