- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 saat önce
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Job Overview
Join WEX Australia as a Customer Service Advisor where you will play a vital role in maintaining the company's premier status in customer service by ensuring queries are resolved effectively on the first contact. You will be part of a supportive team prioritizing customer satisfaction and delivering exceptional service aligned with satisfaction targets.
This permanent role involves working Monday through Friday on a rotating schedule between 8:45am and 8:00pm, including public holiday shifts. The successful candidate will contribute actively to fostering an inclusive, respectful, and equitable workplace that values collaboration, diverse perspectives, and innovation.
Key Responsibilities
- Handle customer communications through phone and written correspondence regarding account and transaction inquiries.
- Resolve customer queries at first contact whenever possible.
- Address and escalate billing or service complaints appropriately.
- Inform customers about procedures, pricing, and any applicable restrictions.
- Manage customer accounts by cancelling or reissuing accounts as necessary.
- Maintain accurate records in the card management system in compliance with the Privacy Act.
- Engage proactively in quality improvement initiatives and other assigned duties.
- Stay updated on service policies and provide constructive feedback for ongoing enhancements.
- Collaborate with team leaders to improve team performance and service standards.
- Adapt to and efficiently use new systems and processes.
Candidate Profile
- Motivated to be a valued contributor in a growing, successful company environment.
- Excellent interpersonal skills with strong commercial insight.
- Demonstrated ability to deliver customer-focused solutions.
- Capability to manage challenging conversations while maintaining personal wellbeing.
- Clear and confident verbal and written communication skills suitable for diverse audiences.
- Ability to thrive under pressure in a fast-paced, structured workspace.
Preferred Technical Skills
- Experience with Salesforce CRM platform.
- Familiarity with Gmail and Google Workspace applications.