Customer Development Executive

About the Role and Company

Colgate-Palmolive is a renowned global consumer products enterprise, active in over 200 countries, focusing on Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Their trusted products are found in more households worldwide than any other brand. They foster a culture driven by values of caring, inclusivity, and courage, aiming to build a healthier future for people, pets, and the planet.

The Customer Development Executive based in Auckland supports the Foodstuffs Customer Development Team by providing administrative and analytical assistance to ensure seamless business relations. The role involves maintaining promotional systems for Colgate-Palmolive, including updating new product launches, forecasts, and promotional entries. Close collaboration with Customer Development Managers, Territory Managers, Retail Marketing, and Customer Service & Logistics teams is a key aspect.

Key Responsibilities

• Analyze and implement accurate forecasts for new products, promotion strategies, and year-round submissions for assigned accounts.
• Verify account confirmations and firm promotions to process within SAP.
• Correct pricing discrepancies daily as needed.
• Monitor weekly sales actual versus forecast and make necessary adjustments.
• Update promotional offerings to reflect strategy or price list changes.
• Serve as backup contact in absence of Key Account Manager.
• Compile and distribute promotional advice to Territory Managers.
• Review credit claims with initial sign-off authority and conduct SOX audits on head office invoices.
• Maintain promotional grids and product ranging lists.
• Create store-specific sales reviews and templates for new product launches supporting FSSIUMPC.
• Participate in forecasting reviews and present findings monthly at Demand Review meetings.
• Engage in weekly pricing and promotional reviews during Sales Work In Progress sessions.
• Present 13-week sales reviews during monthly New Products Meetings.

Qualifications and Skills Required

• Possession of a tertiary degree is mandatory.
• At least two years of relevant business experience, preferably within FMCG.
• Understanding of business and financial analysis.
• Knowledge of promotional effectiveness and return on investment (ROI).
• Strong focus on consumer and customer needs.
• Excellent communication agility and ability to collaborate as part of a team.

Company Commitment and Additional Information

Colgate-Palmolive embraces diversity and inclusivity, striving to create an environment where employees can be their authentic selves and contribute meaningfully. They are an equal opportunity employer, ensuring fair consideration without discrimination of any kind. Reasonable accommodations are provided for applicants with disabilities upon request.

Note: This position does not offer relocation assistance.