Customer Care Executive

Job Overview

We are seeking a Customer Care Executive to join our team at YGL Logistics India based in the Delhi-NCR region. The role involves managing communications with customers to handle inquiries, provide product information, and resolve issues efficiently.

Key Responsibilities

• Handle incoming calls and address customer service inquiries effectively.
• Supply detailed information about products and services as requested by customers.
• Manage order placements and cancellations accurately while documenting complaints.
• Maintain comprehensive records of customer interactions, including inquiries, complaints, comments, and corresponding responses.
• Ensure follow-ups are conducted to confirm that customer requests have been resolved appropriately.
• Escalate unresolved issues or special requests to relevant departments for further investigation.

Additional Information

This position offers a monthly compensation range from 12,000 to 30,000 INR, reflecting the responsibilities undertaken. The role is located onsite in Delhi-NCR.