Customer Care Assistant - DMart Head Office, Thane
Thane, Maharashtra, India · Tam zamanlı
Başvuran ilk kişi siz olun
- Deneyim
- 2-5 yaş
- Maaş
- —
- Açılışlar
- 1
- Yayınlandı
- 1 saat önce
- Çalışma modu
- Ofiste
- Eğitim
- Herhangi bir mezun
- Uygunluk
- Candidates holding a graduate degree are qualified to apply for this position.
- Sürdürmek
- Başvuru yapılması gerekmektedir.
Çalışacağınız yer
İş tanımı
About DMart
DMart is a prominent hypermarket retail chain established on May 15, 2002, with its Corporate Office in Powai, Mumbai, and Head Office in Thane. Operated by Avenue Supermarts Ltd., DMart aims to be a comprehensive retail destination catering to all daily household needs of families, providing a vast selection of affordable products including groceries, toiletries, beauty items, clothing, kitchenware, home appliances, and more. The company is committed to offering the best value and continuously introduces new products for everyday use.
DMart’s core mission is to be the lowest priced retailer in its operational regions, driven by values of Action, Care, and Truth. The company fosters a culture of customer service excellence through on-the-job training, emphasizing simplicity, humility, integrity, and merit as foundations for growth.
Since opening its first store in Powai in 2002, DMart has expanded rapidly, now operating in 445 locations across approximately 30 cities and 11 states in India, with continued growth opportunities.
Job Responsibilities
- Receive customer complaints via phone, email, and website channels.
- Document complaints accurately in the complaint database and forward them to relevant store managers and senior personnel.
- Engage directly with customers and store managers for critical issues needing further clarification.
- Coordinate and follow up with store managers and relevant department heads to ensure timely resolution of complaints.
- Log, classify, monitor, and close all customer complaints and queries in coordination with the store teams.
- Maintain active communication with internal cross-functional teams to facilitate complaint resolution.
- Conduct weekly, fortnightly, and monthly reviews of customer complaints, escalating critical issues region-wise.
Candidate Requirements
- 2 to 5 years of experience in customer handling roles.
- Graduation degree from a recognized institution.
- Strong command of written and verbal English communication.
- Proficiency in MS Word and MS Excel.
- Work location is Tiffany Building, Hiranandani Estate, Thane (DMart Head Office).
Who Can Apply
Candidates with a graduation degree are eligible to apply.