Customer Assistant - Deansgrange

About the Role

At Lidl, every team member, from Head Office to the shop floor, is dedicated to providing outstanding customer experiences. If you have a passion for serving customers, enjoy busy environments, and are eager to learn daily, this role offers a rewarding opportunity. You can earn at least c460 weekly on our 30-hour standard contract while working alongside different colleagues, performing varied tasks, and adapting to diverse shift patterns.

As part of your responsibilities, you may be required to sell alcohol, so applicants must be over 18 years of age.

Typical Shift Patterns

• Morning Shift: Beginning at 5am or 6am, you will ensure our award-winning products and fresh bakery items are fully stocked and ready for customers by store opening.
• Middle Shift: Starting mid-morning or early afternoon, this shift involves maintaining cleanliness, organizing product displays, keeping stock fresh, assisting customers with inquiries on the floor, and operating tills efficiently to reduce queue times.
• Late Shift: From the afternoon onwards, your duties include delivering excellent customer service at tills with a friendly approach, restocking items, and preparing the store for the following day.

Key Responsibilities

• Engage with customers in a courteous, friendly, and helpful manner at all times.
• Adhere to stock loss controls throughout the store.
• Maintain high standards of cleanliness and hygiene both inside and outside the store.
• Implement freshness and product rotation procedures.
• Properly manage waste disposal practices.
• Participate in stock counting activities.

Candidate Requirements

• Possess a proactive, can-do attitude with strong customer service aptitude.
• Show eagerness to go above and beyond for customers.
• Be dependable and conscientious in work ethics.
• Enjoy working in a dynamic, fast-paced environment with varied responsibilities.
• Be a collaborative and effective team member.
• While prior customer-facing experience is preferred, it is not essential for candidates who demonstrate the right mindset.

Benefits and Compensation

Lidl provides a transparent and fair salary structure promoting pay equity across all roles:

• Starting pay rate of 315.40 per hour, progressing up to 317.90 after three years, with additional compensation for unsocial hours, overtime, Sundays, and bank holidays as detailed below.
• Paid unsocial hours between midnight and 7am.
• Entitlement to 20 days of holiday annually, pro-rated.
• Access to company pension scheme.
• Real career growth opportunities, including an invitation to the Leadership Academy for high performers.
• Employee discounts on Circle K fuel and private health insurance.
• Participation in the Bike to Work scheme.
• Discounts on mobile plans and broadband through Three network.
• Additional leave benefits including maternity and paternity top-ups, marriage leave, and access to an Employee Assistance Programme.

Pay scales by service year:

• Year 1: 315.40 base, 319.25 unsocial hours, 323.10 overtime/Sundays, 330.80 bank holidays
• Year 2: 316.20 base, 320.25 unsocial hours, 324.30 overtime/Sundays, 332.40 bank holidays
• Year 3: 316.90 base, 321.13 unsocial hours, 325.35 overtime/Sundays, 333.80 bank holidays
• Year 4: 317.90 base, 322.38 unsocial hours, 326.85 overtime/Sundays, 335.80 bank holidays

Diversity and Inclusion

Lidl champions equal opportunity employment, committed to accommodating any reasonable needs during recruitment and selection. We value diversity in gender, marital and family status, sexual orientation, age, disabilities, ethnicity, religion, political views, and Traveller community membership, ensuring fair access for all applicants.