Clinical Success Specialist

About AISAP and the Role

AISAP is a healthcare AI company dedicated to enhancing real-time diagnosis and clinical decision-making via advanced ultrasound technology. We are looking for a diligent Clinical Deployment Specialist to assist hospital and health system clients in onboarding, implementing, adopting, and continuously using our AI-driven ultrasound platform. This position suits a candidate who blends clinical knowledge with strong relationship-building and project execution skills, collaborating closely with frontline clinicians and leadership to ensure effective deployment and sustained value.

Key Responsibilities

• Lead all customer onboarding and implementation processes across hospital and health system accounts to guarantee successful platform activation and launch.
• Provide comprehensive training and continuous support to clinical users to foster confident and effective platform use within day-to-day workflows.
• Establish and maintain trusted connections with physicians, nurses, sonographers, clinical educators, and hospital leadership.
• Promote clinical adoption, boost utilization rates, and identify workflow enhancements that maximize benefits for customers.
• Collaborate with customers post-launch for optimization activities, including refresher trainings, gathering feedback, and expanding usage.
• Spot opportunities to expand platform use within existing healthcare organizations.
• Serve as the customers' advocate by working closely with internal teams across product, sales, clinical, and operations functions.
• Keep detailed records of customer interactions, implementation milestones, training results, and follow-up activities.

Minimum Qualifications

• Prior experience engaging with hospitals, health systems, or clinical teams in roles related to customer-facing implementations, training, clinical applications, or customer success.
• Strong communication and stakeholder management skills to effectively interact with clinical staff and senior-level leadership.
• Exceptional organizational skills and attention to detail with a commitment to executing tasks and accountability.
• Self-motivated individual capable of independently managing multiple customer engagements and priorities simultaneously.
• Ability and willingness to travel across the assigned geographic area, typically involving visits to customer sites.
• Residency in or near the Washington, DC metropolitan area.
• Open to part-time employment arrangements.

Preferred Qualifications

• Background as a sonographer, ultrasound educator, clinical applications specialist, or similar clinical role involving imaging or point-of-care ultrasound.
• Experience in ultrasound, cardiology, POCUS, medical imaging, digital health, or healthcare technology sectors.
• Proven track record supporting complex health systems during implementation or adoption processes.

Compensation

The role offers an estimated base salary range of $100,000 to $120,000 yearly, commensurate with the candidate's experience and qualifications.