Client Care Advisor - 6-Month Contract Opportunity

About the Role at CHANEL

Join CHANEL as a Client Care Advisor for a six-month mission based in Dubai. CHANEL is dedicated to delivering unparalleled luxury experiences globally, with Client Care serving as a vital extension of the boutique experience. The Client Care function offers seamless, personalized support, combining human touch with advanced technology to meet the increasing demands of clients for an integrated omni-channel service.

Key Responsibilities

• Serve as the primary point of contact for client inquiries via Phone, WhatsApp, and Email, independently managing most cases and proactively resolving issues while ensuring elevated service standards.
• Develop lasting client relationships by providing exceptional service tailored to client satisfaction as a priority.
• Have an in-depth knowledge of CHANEL's product lines and services to effectively respond to daily inquiries.
• Evaluate client issues to determine immediate resolution eligibility, and prepare proposals for complex cases requiring escalation to Senior Client Service Advisors.
• Cultivate strong partnerships with boutiques and other internal teams to ensure consistent, smooth operations and client experiences.
• Enhance the client servicing process by guiding clients through troubleshooting and personalized assistance, and participate in delivering advanced services as part of an improved service catalog.
• Guarantee clear handoffs or escalation of client cases to appropriate functional teams, providing accurate data and insights.
• Support internal communication strategies by managing official client engagement channels such as events and promotional campaigns.

Personal Attributes and Motivation

• Drive to create extraordinary client moments consistent with CHANEL's luxury standards.
• Problem-solving aptitude by collaborating and harnessing broad product and system knowledge across divisions and markets.
• Interest in mastering multiple platforms and channels to capture detailed client feedback that contributes to a seamless service experience.
• Willingness to adopt and promote new technologies to clients by demonstrating their benefits in addressing client needs.
• Thrives in environments valuing client-centricity, inclusivity, agility, and co-creation of solutions.
• Seeks continual personal development and is supported by a work culture committed to enabling peak performance.

Candidate Requirements

• Proven experience in client care with a capacity to independently address client needs and resolve issues.
• Background in Client Care Centers or E-commerce within the luxury sector, with a nuanced understanding of client expectations and maintaining a polished communication style.
• Strong interpersonal and communication skills to effectively engage clients and collaborate internally and externally.
• Positive mindset demonstrating empathy, resilience, and patience when handling client inquiries.
• Adaptability, creative problem-solving skills, and quick decision-making abilities.
• A growth-oriented attitude with eagerness to learn, self-reflect, and pursue ongoing personal growth.

Learning and Growth Opportunities

• Join a growing team focused on enhancing CHANEL’s client care services.
• Gain exposure to sophisticated client care operations, including technology platforms and systems that support this function.