Client Advisor - Emirati - Mall of the Emirates, Dubai

About Burberry

At Burberry, creativity is the driving force behind opening new possibilities for our people, customers, and communities. Since our founding in 1856, we have aimed to nurture diverse creative talents, promote sustainable luxury, and lead positive industry change as a values-driven brand.

Job Overview

We are seeking passionate Emirati Client Advisors for our Mall of the Emirates store in Dubai. This role offers an exciting opportunity to be a key ambassador for Burberry, delivering exceptional experiences to our distinguished clientele. Both full-time and part-time opportunities are available.

Key Responsibilities

• Provide outstanding client service that surpasses individual and store sales goals and commercial targets.
• Engage clients using compelling brand narratives, expert styling advice, and thorough knowledge of Burberry collections.
• Support clients throughout their entire luxury shopping journey, including discovery, styling, purchase, and ongoing relationship cultivation.
• Develop and maintain a robust client portfolio via proactive outreach, appointment-based selling, and personalized follow-ups.
• Assist with daily store operations such as stock replenishment, inventory management, and upholding luxury brand standards throughout the store environment.
• Work collaboratively with teammates to maintain a positive workplace and ensure compliance with company policies, procedures, and visual merchandising guidelines.

Candidate Profile

• Experience providing exceptional customer service within luxury retail, premium retail, or hospitality sectors.
• A strong passion for fashion, luxury retail, and creating unforgettable client experiences.
• Excellent communication and relationship-building skills capable of appealing to a diverse clientele.
• Commercially astute with the ability to identify and capitalize on sales opportunities and foster client loyalty.
• Highly organized, detail-oriented, and committed to operational excellence.
• Team-oriented, adaptable, and motivated to positively contribute to both team and store achievements.
• Must be able to provide a family book as required.

Equal Opportunity Statement

Burberry is an equal opportunity employer, committed to interviewing and hiring based solely on skills and experience, without discrimination.