Circle Head - HDFC BB - Bangalore

Overview

This leadership role is responsible for driving business growth and meeting sales targets within a designated region by fostering strong relationships with channel partners. The position involves managing a team of Sales Managers to ensure smooth and valued business operations aligned with organizational goals.

Key Responsibilities

• Lead and supervise 5-6 Cluster Managers and indirectly manage up to 75 frontline sales personnel, ensuring efficient team coordination across the territory.
• Accountable for achieving annual individual premium targets ranging from 50 to 70 crore INR, significantly impacting overall sales revenue.
• Maintain zero customer complaints by proactively managing service quality and addressing issues promptly.
• Ensure premium persistency of 80% over 13 months to enhance business stability.
• Navigate complex dynamics with HDFC Bank relationships to align priorities and balance process requirements with channel partner expectations.
• Engage continuously with channel partners and Circle Heads through structured interactive grids and review mechanisms to drive effective collaboration.
• Deploy innovative and aggressive strategies for Reward & Recognition programs to motivate and incentivize channel partners.
• Facilitate seamless sales and operational processes to maximize business opportunities and communication of any product or regulatory changes through training sessions.
• Support all sales and service activities including client interactions, issuance, and complaint resolution.
• Manage customer relationships across all levels to drive desired business outcomes.
• Optimize resource utilization by applying channel partner spending efficiently towards company goals.
• Achieve targets in key metrics including team retention (10%), team activation (20%), first year premiums (50%), number of policies (10%), and maintain a balanced product portfolio with traditional (50%), ULIP (40%), and protection products (10%).
• Provide informed inputs on new products and sales pitches based on detailed channel insights.
• Identify and fulfill training requirements for in-house and partner teams to ensure skill development and process alignment.
• Fill vacancies within 15 days to maintain operational strength.
• Conduct quality reviews, monitor customer complaints with a strict 72-hour resolution timeline, and take disciplinary action against breaches in conduct or quality.
• Ensure timely renewals through systematic monitoring and communication, including bi-weekly renewal status reviews.
• Drive new business development within the region by leveraging innovative methods to increase market penetration.
• Implement Sales Manager review mechanisms aimed at achieving 40% team activation with specific case activity targets.

About the Team

The direct reports—Sales Managers/Senior Sales Managers—focus on generating insurance business from assigned relationships or channel partners, providing comprehensive pre-and post-sale support to both partners and clients to ensure consistent quarterly growth.